Technology Support Administrator

Avalon Administrative Services • Tampa, FL

1d • Remote

About The Position

The Technology Support Administrator will provide technical expertise to the IT Support Team and organization, ensuring the delivery of high-quality technical support to Avalon employees and clients. The ideal candidate will have a strong background in troubleshooting complex technical issues and programming experience. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida.

Requirements

• Minimum of 12 months professional experience as a technical support technician
• HS Diploma or GED
• Strong working knowledge of AI, particularly Claude/Anthropic
• Must be proficient in Windows and MS Office environment.
• Must have an ability to work at home, such as a quiet workspace and reliable internet access.
• Working knowledge of MS Windows operating systems required.
• Must be able to pass a technical interview for basic Windows skills
• Working knowledge of SQL and JAVA.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels
• Excellent problem-solving, team and time management skills
• Is resourceful and proactive in gathering information and sharing ideas
• Soft Skills in communications and dealing with users is required.
• Strong communications and people skills
• Able to work shifts between 8am-12am EST (training hours until proficient to support normal shift will be between 8am-7pm at corporate office in Tampa)
• Able to work occasionally flexible hours to support staffing gaps in 24x7x365 Support Desk
• Experience Developing and Reporting SLA’s metrics
• Experience working with a ticketing system such Jira Service Desk
• Experience training staff and users

Nice To Haves

• Any IT or Technical Certificate is a strong plus
• Linux admin skills a strong plus.
• Bachelors (4-year) degree is preferred but not required. Will consider relevant work experience in lieu of education
• Will consider IT and Security Certifications in lieu of work experience
• 1-3 years general IT support experience.
• Preferred PowerShell Scripting: basic skills
• Diverse Technical Skills across multiple subject areas
• Working knowledge of Healthcare’s HIPAA Administrative Simplification policies and procedures for Privacy and Security

Responsibilities

• Identify, troubleshoot, and resolve complex technical issues raised by Avalon employees, Clients and resolve escalations from the IT Support Team
• Technical Support Specialist will have more responsibilities, including assisting the Windows Server Administrator in managing and maintaining our Windows environment
• Document and maintain a knowledge base of technical issues and solutions for reference by the technical support team
• Participate in ongoing training and professional development to stay up-to-date on new technologies and products
• Continuously evaluate and improve technical support processes and procedures to ensure high-quality support delivery to clients
• Monitor and achieve SLAs and KPIs to ensure customer satisfaction and maintain service standards
• Assist the Applications Systems Administrator in managing Azure AD, Intune, Exchange, and SharePoint.
• Perform more advanced troubleshooting of laptops and other systems making adjustments within scope of responsibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED