Technology Administrator

Boys and Girls Club of the Northern Plains•Brookings, SD

3d•$50,000 - $70,000•Onsite

About The Position

The Technology Administrator is the primary internal technology resource for the Boys & Girls Club of the Northern Plains (BGCNP). This role is responsible for all technology-related aspects not managed by the external Managed Services Provider (MSP). The scope includes managing devices used in programming (tablets, Chromebooks, smart boards, STEAM equipment, projectors, audiovisual equipment, gaming consoles, 3D printers, Cricut, etc.), business applications (Brightwheel, MyClubHub on Salesforce, Blackbaud Raiser's Edge, BambooHR, VeriScreen, financial and payroll systems, etc.), communications and security systems (security cameras, desk phones, organizational mobile phones), staff technology training and digital literacy, vendor coordination beyond the MSP, and on-site support across all 21 program sites. This is a hands-on role focused on practical problem-solving and directly supporting youth and families. The position reports to the Chief Administrative Officer and works alongside the MSP, which handles staff devices, Microsoft 365, identity, and endpoint security. The boundary between internal and MSP responsibilities is clearly defined with governance support.

Requirements

Three or more years of professional technology experience with hands-on responsibility for end-user support and business application administration.
Working knowledge of Microsoft 365 (user-level administration, basic Entra ID, mailbox management), plus Windows and macOS device management.
Experience working with managed services partners and external vendors.
Strong customer service orientation and the ability to translate technical concepts for non-technical staff.
Strong organizational skills and follow-through on multiple workstreams.
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
Commitment to our mission and a collaborative team environment.
Valid driver's license required.

Nice To Haves

Prior experience in a co-managed IT environment (internal staff working with a managed services partner).
Nonprofit, education, or youth services experience.
CompTIA A+, Network+, Security+, or Microsoft 365 certifications.
Experience with Brightwheel, Salesforce, or similar nonprofit and education platforms.
Experience supporting STEAM, makerspace, or youth-facing program technology.
Familiarity with cybersecurity awareness, phishing simulation tools, identity management, and data privacy considerations for organizations serving youth and families.

Responsibilities

Own the full lifecycle of every device used in programming: acquisition, configuration, deployment, maintenance, repair, and disposal.
Ensure every device a youth touches is appropriately filtered and configured for safety.
Coordinate with program directors and Early Childhood Enrichment leadership to align technology with program goals.
Maintain inventory of every program device, including its location and condition.
Administer day-to-day operations of Brightwheel, MyClubHub (Salesforce), Blackbaud Raiser's Edge, BambooHR, VeriScreen, financial and payroll systems, and other line-of-business tools.
Manage user accounts and access in coordination with Human Resources and program leadership.
Coordinate with application vendors on configuration changes, updates, and support.
Administer security camera systems across program sites, including system health, footage management, and access controls.
Manage desk phone systems, organizational mobile phones, and cellular plans, including call routing, device provisioning, and carrier coordination.
Be the first call for staff technology questions, resolving most issues internally before escalating to the MSP.
Onboard new staff on technology systems and security expectations.
Develop and deliver internal training and maintain a knowledge base covering cybersecurity awareness, phishing recognition, safe AI practices, acceptable use, and common technology questions.
Serve as the internal point of contact for technology vendors, including the MSP, Swiftel, KnowBe4, and business application vendors.
Maintain the vendor map and surface contract renewals to senior leadership.
Provide on-site technology support across 21 program sites and two Early Childhood Enrichment Centers.
Manage technology setup for in-person, virtual, and hybrid events.
Implement BGCNP's information security policies and educate staff on protecting youth records, financial information, donor data, and personally identifiable information.
Coordinate vendor activity during cybersecurity incidents under direction from the Chief Administrative Officer.

Benefits

Health insurance with $450 per month employer contribution
Dental and vision insurance with 25% employer contribution on employee-only premiums
Long-term disability, short-term disability, and $15,000 life insurance, fully employer-paid
Voluntary employee-paid options for additional life and long-term disability coverage, plus supplemental insurance
401(k) plan with up to 5% employer match
Paid time off, with accrual based on years of full-time service
Paid family leave
Paid mindfulness leave
Professional development support
Paid industry certifications
Child Care Assistance: 50% scholarship for children under 12 enrolled in Club Licensed Programs (ECE or Academy)