Technology Strategist

Burns Scalo Real Estate Inc.•Green Tree, PA

About The Position

The Technology Strategist ensures the organization has the technology, systems, tools, and support needed to operate efficiently, scale effectively, and achieve strategic objectives. The role leads technology strategy, business system optimization, artificial intelligence and automation initiatives, and enterprise technology projects, and serves as the primary liaison between employees, leadership, software vendors, and the Company's third-party IT provider. The position also partners with leadership, departments, and regional offices to address technology needs; manages outsourced IT and vendor relationships; coordinates employee technology support and administration; and supports employee training and adoption. It manages technology budgeting, forecasting, and evaluation of future investments, while maintaining awareness of emerging technology trends, cybersecurity developments, and industry best practices.

Responsibilities

  • Develop and maintain the Company's technology roadmap, aligning priorities with strategic goals and operational needs.
  • Evaluate, implement, and optimize technology solutions to improve efficiency, scalability, collaboration, and business performance.
  • Lead optimization of core business systems, including Yardi, CRM, reporting, and other enterprise platforms.
  • Identify, implement, and promote responsible use of artificial intelligence and automation solutions across the organization.
  • Develop standards, training, and best practices that support innovation, productivity, and adoption of emerging technologies.
  • Lead technology initiatives, system implementations, upgrades, integrations, and process improvement projects.
  • Facilitate the IT Committee and provide leadership with recommendations regarding technology priorities, investments, opportunities, and risks.
  • Partner with leadership, departments, and regional offices to identify technology needs and implement practical solutions that support business objectives.
  • Support technology planning for acquisitions, integrations, office expansions, relocations, and other strategic initiatives.
  • Manage relationships with the Company's outsourced IT provider, software vendors, and technology partners.
  • Monitor service levels, contracts, project performance, and provider accountability.
  • Coordinate employee technology support, hardware lifecycle management, user access administration, and onboarding and offboarding activities.
  • Support software licensing, technology standards, and system administration activities.
  • Support employee training, communication, and adoption of technology solutions and best practices.
  • Manage technology budgeting, forecasting, and evaluation of future technology investments.
  • Maintain awareness of emerging technology trends, cybersecurity developments, and industry best practices.
  • Perform other technology-related duties as assigned.
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