Technology Site Support Supervisor

West Pharmaceutical Services • Phoenix, AZ

1d • Onsite

About The Position

This is an onsite position requiring the team member to be onsite 5 days a week. No relocation is provided for this opportunity. At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Requirements

• 5+ years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment required
• Desktop support incl. MS Office Suite; MS Windows Server administration; Network technologies/protocols and administration; Microsoft Active Directory

Nice To Haves

• Information Technology Infrastructure Library (ITIL) Foundation Certification preferred

Responsibilities

• Lead a regional Digital and Transformation (D&T) team to administer and support server-based end-user, shopfloor and lab applications and equipment software to ensure systems are operational.
• Strategically collaborate with groups within Digital and Transformation (infrastructure, cybersecurity, etc.) and all departments across the organization to ensure global infrastructure support for computer systems.
• Work with leadership teams to plan for major key initiatives including OT connectivity, automation, compliance and digitization.
• Drive the implementation of an efficient solution for backup, archiving, and restore electronic raw data for computer systems.
• Mentor and develop Digital and Transformation site support team members for server-based and integrated computer system support
• Drive continuous improvement process from technology-side using best industry practices.
• Provide and organize local support for D&T systems and End-Users, including, but not limited to: Desktop computers and laptops, communication, access control/CCTV, LAN/WAN equipment (with assistance from infrastructure/cybersecurity team) and collaboration systems.
• Responsible for the updated inventory list of all computerized systems regionally.
• Ensures that new systems and software are properly integrated with existing processes and capabilities.
• Participate in rotating "on-call" support. This includes coordinating support with the software vendors as needed.
• Has an in-depth understanding of and can communicate/educate the team on the D&T related requirements to achieve and maintain cGXP and Data Integrity compliance.
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.
• Assist with audits from both clients and regulatory agencies.

Benefits

• Benefit programs
• Opportunities for lifelong learning, growth and development
• Support for physical, mental, emotional and financial health of team members and their families
• Giving back to the community
• Commitment to creating a healthier environment and planet through sustainability efforts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees