Site IT Support Supervisor

Lear Corporation•Surrey Township, MI

About The Position

As a member of the IT team, IT Supervisor will be responsible for direct technical support to others using computer equipment for office applications, including desktop configurations, performing hardware and software installation and maintenance of existing database software, spreadsheets, and other programs to best meet end user needs. Incumbents in this classification will use a hands-on approach to install and configure equipment and software, perform maintenance on the equipment, and troubleshoot problems to resolve hardware/software issues. They will also provide Project Management support for plant projects and life cycle refreshes.

Requirements

Four-year college degree in Information System or six years previous experience in IT field
Hardware and Network Troubleshooting Skills
Excellent written and verbal communication skills
Strong interpersonal and organizational skills
Ability to work independently or in a team-oriented environment
Must be able to adapt to a fast-paced environment and to multi-task

Nice To Haves

Manufacturing industry experience preferred
One-year automotive industry experience desirable
Ability to act as local Project Manager for major projects (Life Cycle, Launches, Enhancements)
Have led or supervised small teams

Responsibilities

Administer manufacturing unit’s network structure with Windows server, SQL and Deployment Servers capabilities.
Support by completing Ivanti requests, production calls for assistance, and provide white gloved service for escalated requests.
Run and install Ethernet in house cabling and network device structures as needed in emergency situations.
Assist Regional IT Manager with KPI Monitoring, resolution, and escalation
Plans, coordinates, and implements network security measures to protect data, software, and hardware.
Recommends changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
Troubleshoot Server/PC hardware, software, and network connectivity issues for Lear.
Maintain routine SOX (Sarbanes-Oxley Compliance) requirement forms and procedures.
Assist in LRP and Budget Planning as well as budget monitoring.
Log daily shift requests and document new procedures.
Monitor daily backup and or recovery tapes and systems including DataDomain and Rubrik.
Be first point of escalation for IT Staff and provide off hours support via company phone and company laptop.
Verify and maintain all Antivirus and utility patches are in place.
Assist in managing crisis situations, which may involve complex technical hardware or software problem
Consults with vendor or corporate representatives to define equipment or service needs
Monitors IT operations and complaints to identify and evaluate the effectiveness of operations and identifies problems that need to be addressed.
Work with Active Directory, user accounts, groups, and privileges, maintain events and logs.
Assist with Shopfloor Application Changes (LearPICS, LPS, LFG, etc.)
Equipment configuration - PCs, Printers, Scanners, Thin Clients
Provide technical support to production, quality, maintenance, shipping, and other departments as needed in a 24/7 environment
Ability to keep abreast of the latest technologies.
Remotely support multiple sites concurrently
Travel to locations for support as needed
Plan projects and deployments for multiple locations in advance of travel