IT Site Support Specialist
TEKsystems•Asheville, NC
•$20 - $25•Onsite
About The Position
This role focuses on providing hands-on desktop and end-user technical support in a fast-paced environment. The ideal candidate has strong troubleshooting skills, a customer-first mindset, and the ability to resolve common hardware and software issues efficiently. Customer service is critical to success in this role. The ideal candidate is patient, respectful, and able to guide users through technical issues in a positive and professional manner.
Requirements
- Desktop and help desk support
- Windows 10 and Windows 11
- Hardware and software troubleshooting
- Active Directory (basic user account support)
- Technical and IT support
- Strong customer service skills
Nice To Haves
- SCCM for software deployment
- Experience with Symantec Endpoint Protection (cloud-based)
- Experience with Acronis backup software
Responsibilities
- Troubleshoot PC hardware issues, including monitors, keyboards, mice, RF scanners, and other peripheral devices
- Support mobile devices such as smartphones and tablets (iOS/iPadOS)
- Install, configure, and maintain hardware and software
- Provide basic network connectivity troubleshooting during outages and escalate when necessary
- Deliver timely, professional technical support to end users in person and remotely
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
