On-site Technology Support Technician

EY • Seattle, WA

22h • Hybrid

About The Position

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Requirements

• 2+ years of on-site technical support experience, or degree in related discipline
• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career

Responsibilities

• Configure Microsoft Surface Hub settings, including display and audio settings, and network configurations. Reset or reconfigure the device when necessary.
• Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other.
• Diagnose and fix audio issues for Crestron devices, such as volume control, speaker output, and microphone functionality.
• Troubleshoot video issues for Crestron devices, including display problems and resolution settings.
• Diagnose and resolve connectivity issues for Microsoft Teams Rooms (MTRs) and ensure that the system is properly connected to the internal network.
• Troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls.
• Support additional technologies including Condeco, Barco Click Share, Pano, Polycom, Cisco, and AV equipment (speakers, cameras, and monitors/kiosks).
• Provide support to all customers within your coverage location(s), who may be working on-site, at a client engagement or off-site.
• Troubleshoot and solve PC, MAC, application, AV, and network connectivity issues.
• Manage ServiceNow tickets, prioritizing tickets and being aware of SLAs.
• Support Microsoft Windows and MAC operating systems.
• Utilize working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365.
• Perform asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process.
• Provide printer support (installation, configuration, relocation, and troubleshooting).
• Provide event and meeting support (may occur on-site or off-site).
• Perform occasional travel to support other EY locations, client engagement sites, or off-site events.
• Provide remote hands support while guided by the network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices).
• Provide VIP/White Glove support.
• Provide occasional after-hour support as required.

Benefits

• Medical and dental coverage
• Pension and 401(k) plans
• Wide range of paid time off options
• Flexible vacation policy
• Designated EY Paid Holidays
• Winter/Summer breaks
• Personal/Family Care leave
• Other leaves of absence when needed to support your physical, financial, and emotional well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees