Technology Services Lead

Bank of America•Plano, TX

6d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners. The individual in this role is a Cross team transformational leader responsible for driving strategic changes across peer teams in EET APS that aligns to Global Tech goals. This includes near-term ITIL-ServiceNOW and Tech Ops program goals and well as long-term OpEx, Process and, Risk Management. The individual in this role is responsible for managing the day-to-day activities and functions for the team. This individual will assign work to team members, supervise work processes, and provide informal leadership of sub teams or technology silos. In addition, this individual manages on call and support schedules while providing leadership/mentorship/direction to junior team members. Additional responsibilities of this role include hands on technical and analytical ability to solve complex issues, possess excellent communication skills and the ability to effectively communicate to senior management and LOB partners.

Requirements

Federated team leadership role
Core technical knowledge across a broad range of disciplines (Network, server, workstation, software development)
Process Management
Risk Management
Data Analytics
CoPilot/AI Tools
Working Experience in Compliance
Internal Control and Risk
Resource Management

Nice To Haves

Public Speaking
Technical Writing
Organizational Design
Skills: Collaboration
Influence
Production Support
Risk Management
Solution Design
Analytical Thinking
Architecture
Innovative Thinking
Result Orientation
Stakeholder Management
Adaptability
Automation
DevOps Practices
Project Management
Solution Delivery Process

Responsibilities

Manage and prioritize multiple tasks and assignments for the team.
RPO (Risk Champion, Process & OpEx) team leader supporting EET APS
Track tasks and tickets in system(s) of record and ensure enterprise service level agreements (SLAs) are met.
Participate in defect/incident/problem/change review meetings and release activities as applicable.
Provide point of escalation for the team members, and applicable peer and partner teams.
Provide leadership Point of Contact (POC) for triage of high priority incidents or consulting engagements.
Participate and help with resource interview and onboarding processes.
Work with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives.
Perform access reviews and compliance activities, act as delegate for administrative processes.
Perform all responsibilities of Specialist I and II roles from the applicable teams.