Technology Services Implementation Specialist

Regions Bank•Shreveport, LA

11h•Onsite

About The Position

At Regions, the Technology Services Implementation Specialist utilizes technical knowledge to partner with company objectives and facilitate the Information Technology Asset Management (ITAM) deployment and execution process for different company initiatives. This role is responsible for the receiving, configuration, installation, deployments and decommission of various IT assets including computer systems, peripherals, printers, scanners, and servers used to support associates.

Requirements

High School Diploma or GED
Six (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
Experience with Microsoft Operating Systems including Windows Server, PowerShell language, SCCM, Active Directory, Imaging and VDI solutions
Ability to lift or move items up to 50 pounds
A valid driver's license
Willing and able to travel

Nice To Haves

A+ Certification and/or Microsoft Certified Solutions Expert (MCSE)
Some college level courses plus technical training
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to manage the receiving and organizing of assets
Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
Advanced knowledge of physical server environments, network folder access, and drive mappings
Excellent interpersonal and communication skills
Experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
Outstanding customer service
Proficient in printer installation, configuration, component functions, driver installation, maintenance and repair

Responsibilities

Configures and installs computer hardware, software, printers, scanners, servers, and other end user peripherals
Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
Provides training and technical assistance to users
Supports Facilities and Business Unit projects
Performs other job-related duties and responsibilities as needed
Travels frequently including overnight as needed
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May assist in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
May offer advice and guidance to team members, assisting in the development of necessary skills and promotion of continuous improvement initiatives