Technology Implementation Lead

Humana • Louisville, KY

1d • $106,900 - $147,000

About The Position

The Technology Implementation Lead is responsible for the operational leadership and continuous improvement of Humana's Enterprise Device Provisioning Program and related technology operations. This role focuses on technology resource management, supplier management, provisioning operations, operational governance, reporting, forecasting, and process optimization. The successful candidate will partner with technology teams, suppliers, procurement, finance, and business stakeholders to ensure technology assets and services are delivered efficiently while maintaining operational excellence, cost effectiveness, and service quality. This individual will leverage analytics, automation, and AI-enabled solutions to improve operational performance, streamline processes, and drive data-driven decision making.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• 2+ years of experience in Technology Operations, IT Service Delivery, Technology Program Management, IT Operations Management, or related functions.
• Experience managing supplier relationships, vendor performance, or third-party service providers.
• Experience with operational reporting, forecasting, resource planning, and performance management.
• Strong business analysis, problem-solving, and stakeholder management skills.
• Experience leading cross-functional operational initiatives.
• Advanced proficiency in Microsoft Excel for reporting, forecasting, and data analysis.
• Knowledge of Agile, Waterfall, and SDLC methodologies.

Nice To Haves

• Experience managing enterprise technology operations or end-user technology services.
• Experience with Power BI, Power Automate, ServiceNow, or similar platforms.
• Experience implementing process improvement and automation initiatives.
• Experience utilizing AI-powered productivity and reporting tools.
• Healthcare industry experience.
• Master's degree in business administration, Information Technology, or a related field.

Responsibilities

• Lead day-to-day technology operations supporting enterprise device provisioning and related technology services.
• Ensure operational processes meet established service level agreements (SLAs) and business expectations.
• Drive operational excellence through process standardization, governance, and continuous improvement initiatives.
• Monitor operational risks and implement corrective actions as needed.
• Manage technology resource planning and forecasting to support business demand.
• Partner with internal stakeholders to understand operational requirements and capacity needs.
• Monitor operational performance metrics to ensure efficient resource utilization.
• Support budgeting, forecasting, and operational planning activities.
• Establish and maintain effective relationships with technology suppliers and service providers.
• Monitor supplier performance against contractual obligations, SLAs, and operational goals.
• Coordinate with suppliers to resolve service issues and improve operational outcomes.
• Support supplier governance, performance reviews, and continuous improvement initiatives.
• Develop and maintain operational dashboards, metrics, and reporting.
• Analyze operational performance, supplier performance, inventory trends, and resource utilization.
• Provide recommendations and insights to leadership to support strategic decision making.
• Identify opportunities to improve forecasting accuracy and operational efficiency.
• Identify and implement opportunities for workflow automation and operational optimization.
• Leverage advanced Excel capabilities, reporting tools, automation technologies, and AI-powered solutions to improve efficiency and reduce manual effort.
• Drive continuous improvement initiatives focused on service quality, cost reduction, and operational effectiveness.
• Partner with Technology, Procurement, Finance, HR, and business stakeholders to achieve operational objectives.
• Lead and facilitate operational initiatives across multiple teams and suppliers.
• Build strong relationships with internal and external partners to support business outcomes.

Benefits

• medical
• dental
• vision
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level