Technology Implementation Lead

Humana•Louisville, KY

About The Position

The Technology Implementation Lead provides operational leadership and continuous improvement for Humana’s Enterprise Device Provisioning Program and related technology operations. The role encompasses technology resource management, supplier management, provisioning operations, operational governance, reporting, forecasting, and process optimization. The successful candidate partners with technology teams, suppliers, procurement, finance, and business stakeholders to deliver technology assets and services efficiently while maintaining operational excellence, cost effectiveness, and service quality. Analytics, automation, and AI-enabled solutions are used to improve operational performance, streamline processes, and support data-driven decision making.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
At least 2 years of experience in Technology Operations, IT Service Delivery, Technology Program Management, IT Operations Management, or related functions.
Experience managing supplier relationships, vendor performance, or third-party service providers.
Experience with operational reporting, forecasting, resource planning, and performance management.
Strong business analysis, problem-solving, and stakeholder management skills.
Experience leading cross-functional operational initiatives.
Advanced proficiency in Microsoft Excel for reporting, forecasting, and data analysis.
Knowledge of Agile, Waterfall, and SDLC methodologies.

Nice To Haves

Experience managing enterprise technology operations or end-user technology services.
Experience with Power BI, Power Automate, ServiceNow, or similar platforms.
Experience implementing process improvement and automation initiatives.
Experience using AI-powered productivity and reporting tools.
Healthcare industry experience.
Master’s degree in business administration, Information Technology, or a related field.

Responsibilities

Lead day-to-day technology operations supporting enterprise device provisioning and related technology services.
Ensure operational processes meet established service level agreements and business expectations.
Drive operational excellence through process standardization, governance, and continuous improvement.
Monitor operational risks and implement corrective actions as needed.
Manage technology resource planning and forecasting to support business demand.
Partner with internal stakeholders to understand operational requirements and capacity needs.
Monitor performance metrics to support efficient resource utilization and operational planning.
Establish and maintain relationships with technology suppliers and service providers.
Monitor supplier performance against contractual obligations, service level agreements, and operational goals.
Coordinate with suppliers to resolve service issues and improve operational outcomes.
Support supplier governance, performance reviews, and continuous improvement initiatives.
Develop and maintain operational dashboards, metrics, and reporting.
Analyze operational and supplier performance, inventory trends, and resource utilization; provide leadership with recommendations and insights.
Identify opportunities to improve forecasting accuracy and operational efficiency.
Implement workflow automation and operational optimization, using reporting tools, automation technologies, and AI-powered solutions to improve efficiency and reduce manual effort.
Lead continuous improvement initiatives focused on service quality, cost reduction, and operational effectiveness.
Partner with Technology, Procurement, Finance, HR, and business stakeholders to achieve operational objectives.
Lead and facilitate operational initiatives across multiple teams and suppliers, building relationships with internal and external partners.