Technology Services Help Desk Technician
Regions•Hoover, AL
•$46,750 - $57,270•Onsite
About The Position
At Regions, the Technology Services Help Desk Technician applies understanding and knowledge of information systems products and services to assist internal users.
Requirements
- High School Diploma or GED
- Technical training and prior experience in computer troubleshooting and problem resolution
- Proficient in current Windows operating system and web browsers
- Strong customer service background
- Basic understanding of telecommunications, network and desktop functions
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Ability to multi-task
- Ability to work under limited supervision
- Excellent verbal and written communication skills
- Good organizational skills
- Intermediate analytical skills
- Provides timely problem resolution
Nice To Haves
- Relevant college course work and certifications
- Remote computer support experience
Responsibilities
- Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
- Answers incoming calls, chats and emails and inputs information into ticket tracking software
- Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
- Escalates more complex problems to senior techs or other support teams
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
Benefits
- Eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
