Help Desk Technician

CEI Engineering Associates•Bentonville, AR

2d•Onsite

About The Position

CEI Engineering Associates in Bentonville, AR is looking to hire a full-time Help Desk Technician to provide technical support. This position earns a competitive salary and has the opportunity to earn more based on skill set and experience. We provide excellent benefits, including comprehensive health offerings, a 401(k) with a company match, an employee stock ownership plan, a quarterly incentive bonus program, continuing education opportunities, and a health and wellness reimbursement program. ABOUT CEI ENGINEERING ASSOCIATES Established in 1973, we became a leader in civil engineering, land surveying, and landscape architecture by approaching each project with the same objectives: to help our clients streamline their processes, create efficiencies, avoid costly mistakes, and drive revenue to their bottom line. With offices from coast to coast and a dedicated team of more than 180 professionals, we are a diverse, deeply experienced, and inclusive firm ready to help our clients take advantage of every opportunity that comes their way. We employ hard-working people who want to develop and grow along with our company. We also want to help our employees and their families lead healthy, balanced lives. Therefore, we provide affordable coverage that promotes wellness beyond basic healthcare. By offering competitive pay, excellent benefits, and ongoing training, we foster a supportive environment where our team can excel. Most importantly, we aim to give our employees the opportunity to do what they do best every single day.

Requirements

Associate degree in computer science or information systems and some related experience OR an equivalent combination of experience and training
Familiarity with hardware such as laptops, mobile devices, printers, and copiers, network drives
Familiarity with operating systems such as MS Windows11, Apple iOS, and Android
Familiarity with MS products such as Word, Excel, PowerPoint, Outlook, Visio, and Lync
Familiarity with browsers such as Edge, Google Chrome, and Safari.
Valid driver's license, an acceptable driving record, and the ability to occasionally travel overnight

Nice To Haves

Experience providing computer or help desk technical support
ITIL Foundations certification
CompTIA A+ certification

Responsibilities

Provide invaluable technical support and customer service for both coworkers and clients.
Assist others with accessing and using automated systems and services.
Promptly responding to user requests, help identify the problem, determine the best way to resolve it, and then coach the user through the resolution process.
Troubleshoot and complete software installations, upgrades, and other application problems.
Coordinate with the appropriate technical personnel to address advanced complications.
Document and track the reported issues to keep an eye on patterns and search for areas for improvement.