Help Desk Technician
Haydon Companies•Tempe, AZ
•Onsite
About The Position
The Help Desk Technician provides first-level support to end users for hardware, software, and network-related issues. This role serves as the first point of contact for technical support requests.
Requirements
- Associate degree or equivalent experience in IT or a related field.
- 0–2 years of technical support experience.
- Strong customer service and communication skills.
- Familiarity with Windows operating systems and the Microsoft Office Suite.
Nice To Haves
- CompTIA A+ certification or an equivalent technical certification is a plus.
Responsibilities
- Respond to help desk tickets, phone calls, emails, and walk-ins.
- Troubleshoot hardware, software, and network issues.
- Provide support for Microsoft Office, Windows, and basic application problems.
- Document issues and resolutions in the ticketing system.
- Escalate complex issues.
- Assist with setting up and configuring desktops, laptops, printers, and mobile devices.
- Follow up with users to ensure resolution and satisfaction.
- Able to safely lift and move office equipment, supplies, or other materials.
Benefits
- Medical, Dental, & Vision
- Critical Illness, Hospital, Accident
- Short-Term / Long-Term Disability
- Infertility Treatment Coverage
- Professional Development
- Teamwork / Camaraderie
- Retirement Planning
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
