Help Desk Technician
About The Position
Join a high-performing operations team where you will solve technical issues and deliver a best in class customer service experience. Hayes Locums is one of the nation’s leading physician staffing firms, specializing in locum tenens placements for hospitals, clinics, and healthcare organizations. Our mission is to match physicians and advanced practice clinicians with the right opportunities, because quality matches lead to quality care. Founded in 2012, Hayes Locums is trusted for integrity, reliability, and service excellence and is ranked the 6th largest locum tenens firm by Staffing Industry Analysts (SIA). We are seeking a Help Desk Technician to join our growing team. You will serve as the first point of contact for technical issues and requests, supporting users in person as well as via phone and email. Our team prioritizes first-call resolution whenever possible and empowers technicians to take ownership of issues from start to finish. This requires strong technical knowledge, effective communication skills, and a proactive, customer-focused approach. This role is focused on maintaining stable and reliable technology platforms, enabling employees to perform at their best, and delivering a high-quality internal support experience.
Requirements
- Bachelor’s degree in a technical field preferred
- Solid knowledge of Windows operating systems, Active Directory, Office 365, and networking concepts
- Strong understanding of desktop, laptop, tablet, and mobile device setup and troubleshooting processes
- Ability to diagnose and resolve complex technical issues
- Ability to prioritize and manage multiple support requests in a fast-paced environment
- Excellent communication skills
- Customer-oriented with a strong desire to help others
- Experience with technical documentation is a plus
- Familiarity with MacOS is a plus
- A+ and Network+ certifications or equivalent are preferred
- Must be authorized to work in the United States without current or future sponsorship requirements
Nice To Haves
- Experience with technical documentation is a plus
- Familiarity with MacOS is a plus
- A+ and Network+ certifications or equivalent are preferred
Responsibilities
- Provide technical support across end user platforms and technologies
- Troubleshoot hardware and software issues both onsite and remotely
- Support technical onboarding for high volumes of new employees
- Partner with Tier 2 and Tier 3 teams to escalate and resolve complex issues
- Document and track all issues in the help desk ticketing system
- Follow up with users to ensure timely resolution of requests
- Identify opportunities to improve processes and efficiency
- Maintain and track hardware and software inventory
- Support business continuity efforts, including hurricane preparedness
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) with Employer Match
- Employee Assistance Programs
- Mental Health Resources
- Learning and Development Courses
- Generous PTO and Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
