Help desk Technician

OMEGA SENIOR LIVING LLC•Wichita, KS

1d•Onsite

About The Position

The main functions of this position are to manage the network and all pc related systems, process all support requests, handle all non-Vitals support requests, and complete various projects as needed. This is an overview of the Job Description and not a comprehensive list of responsibilities. An associate shall perform all duties as assigned.

Requirements

2 years prior experience in network administration
Knowledge and experience in setting up, configuring, and supporting Corporate Networks
Knowledge and experience in setting up, configuring, and supporting Network Security
Knowledge and experience in Exchange Server Management
Knowledge and experience in Backup Systems
Knowledge and experience in Telecommunications
Ability to read, speak, and write English clearly
Attention to detail and ability to follow instructions
Knowledge and experience in setting up, configuring, and supporting Support Ticketing System

Nice To Haves

Bachelor degree or equivalent experience

Responsibilities

Manage all incoming support calls and emails
Complete or manage completion of all networking or PC (non-vitals) related support requests for home office and all communities
Monitor network (including wireless) performance and space limits, making or managing all necessary changes
Monitor & test backups
Oversee all Technical items for new building projects
Purchase, setup, and deploy all computer equipment for home office and all communities
Complete or manage completion of all networking or PC (non-vitals) related projects
Manage and report on all computer inventory in home office and all communities
Produce and maintain policies and procedures related to company network (passwords, sla, etc.)
Gather, maintain and grow relationships with technology vendors
Continually look for cost savings opportunities related to technology
All other duties as assigned by the Vice President