Technology Resiliency Engineer Senior

USAA•San Antonio, NC

3d•Hybrid

About The Position

The Technology Resiliency Engineer Senior helps ensure the resiliency and reliability of USAA’s systems and infrastructure. The role leads efforts to design, implement, and maintain solutions that help the technology stack withstand and recover from disruptions and threats. It applies financial services technology-resiliency requirements, policies, and standards and works with IT lines of business, Technology Functions, the Operational Resiliency Program, and other stakeholders. The position coordinates and analyzes resiliency data and trends, researches complex issues and incidents, advises IT lines of business on their resiliency programs, and supports testing and recovery planning. It identifies operational gaps and risks, recommends mitigations and process improvements, and helps ensure applications and controls meet resiliency standards. The role also supports audit and regulatory responses, incident remediation, executive communications, and after-action reporting. The work environment is flexible but requires in-office work four days per week. The position may be based in San Antonio or Plano, Texas; Phoenix, Arizona; Colorado Springs, Colorado; Charlotte, North Carolina; or Tampa, Florida. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Six years of business and/or technology operations, business continuity, disaster recovery, emergency response, incident management, crisis response, or directly related operational risk experience.
Advanced knowledge of operational and technology resiliency best practices and tools, IT infrastructure, data, processing, and application recovery attributes.
Advanced knowledge of relevant regulatory compliance, industry regulations, regulatory data sources, and risk-management practices.
Demonstrated analytical, organizational, and problem-solving abilities with high attention to detail.
Strong communication skills and ability to collaborate and execute across cross-functional teams, all organizational levels, and external civic, crisis, and emergency-management agencies.
Active Associate Business Continuity Professional (ABCP) certification, or ability to obtain it within the first year of employment.

Nice To Haves

Strong understanding of cloud computing principles and technologies such as AWS, Azure, or Google Cloud Platform.
Experience with Fusion Risk Management System, including Testing Incidents, Recovery Plans, and Dashboards / Reporting, or other Operational Resiliency Risk Management tools.
Relevant certifications such as Certified Business Continuity Professional, AWS Certified Solutions Architect, or Certified Information Systems Security Professional.
Proven experience designing, implementing, supporting, or testing resilient systems and infrastructure in large-scale environments.

Responsibilities

Apply knowledge of financial services technology-resiliency requirements, policies, and standards to daily work.
Coordinate, gather, and analyze data trends and respond to resiliency trends, requirements, and requests from multiple lines of business or the Association.
Research, analyze, and report on complex association-wide technology resiliency issues, gaps, and incidents.
Gather information to support business analysis, resolve issues and incidents, and identify escalation points.
Advise IT lines of business on strengthening and managing technology resiliency programs and aligning them with the Operational Resiliency Program, Legal, and Risk and Compliance.
Assist in planning, executing, and overseeing resiliency and recovery tests covering business interruptions, critical suppliers, and disaster-recovery scenarios.
Identify operational gaps and potential technology-resiliency risks and recommend solutions with IT lines of business and other stakeholders.
Help ensure internally developed and commercially available business applications meet or exceed resiliency standards and have adequate, measurable controls.
Assist with critical business operations or systems applications, processes, procedures, and incident-remediation action plans, including appropriate escalations during disruptions.
Help translate technology-resiliency control deficiencies into actionable plans and recommend ways to reduce risk and strengthen controls.
Review IT line-of-business documents and forms for compliance with Operational Resiliency policy, standards, and regulatory and legal requirements.
Assist in guiding lines of business, Compliance, Risk Management, Audit Services, and Legal on responses to internal and external audit questions and analysis.
Serve as a liaison between Technology Functions, IT Lines of Business, and the Operational Resiliency Program.
Prepare executive-level communications and after-action reports for senior management.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.