Technology Operations Specialist - Mobile Device Management

Bank of America • Charlotte, NC

3d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary Technology Operations Specialist professional supporting large-scale enterprise mobile device management with in the Bank. Candidate should have a well-rounded knowledge of large-scale enterprise mobile device management such as Blackberry UEM or Microsoft Intune as well as knowledge of the Apple and/or Android mobile operating system. Familiarity with core Microsoft infrastructure technologies, such as Active Directory, Azure, Exchange, and Teams will be helpful. Need to be able to interact with customers and provide exceptional technical services. Will interface with customers to troubleshoot issues on specific devices and remediate directly on the device or from the infrastructure side. Need to have the ability to investigate and analyze systems logs both directly from the device and the infrastructure side, work with vendors to analyze and determine root cause. Ability to answer users’ questions about application downloads, activations, and best practices. Be able to assist with the setup of new accounts & devices, stage, and provide support for mobile apps for different LOB, conduct required surveys, reporting, etc. They should be able to work as a team member with other technical teams such as Messaging, Networking, GIS, Server team, etc. to analyze data, network diagrams, to determine system failure point or root cause during outages. Job Description: This job is responsible for the planning, development, and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Requirements

• Experience with Windows Server administration
• Experience with Blackberry UEM or Microsoft Intune Mobile Device management.
• Strong analytical skills/problem solving/conceptual thinking.
• Must be detail oriented and organized.
• Effective communication and collaboration skills.
• Proven ability to work independently, multi-task and effectively work in a complex environment.
• Proven team player who can work comfortably in a multicultural environment.

Nice To Haves

• Experience with Microsoft Azure and Entra a plus.
• Splunk and/or Dynatrace knowledge a plus to analyze logs for troubleshooting
• Knowledge of PowerShell scripting a plus.
• 3+ years of experience in a technology admin/support role

Responsibilities

• Manages stability, resiliency, reliability, and performance of supported systems
• Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
• Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees