Sr. Infrastructure Engineer - Mobile Device Management

Owens Corning•Toledo, OH

About The Position

Owens Corning’s Global Information Services (GIS) provides a technology platform that supports the company’s growing global business needs. In this organization, the Sr. Infrastructure Engineer - Mobile Device Management is an exciting strategic and technical leadership role accountable for the on-going discovery, identification, design, and implementation of solutions within this domain. This domain covers solutions, technologies, and hardware that provide employees with the mobile endpoints needed to fulfill their job efficiently and securely at OC. Working closely with other technology teams and key suppliers, this role is responsible for ensuring the optimal performance and security of the mobile device IT infrastructure that supports our workforce. This includes managing various mobile devices and platforms, such as iOS, Android, Intune, and other cloud services, as well as designing and implementing strategies for mobile device deployment and maintenance using the latest technologies. The ongoing operations and provisioning of mobile devices, including processes and platforms, is key to enhancing the overall user experience. Additionally, this role ensures that these services are built and managed for maximum availability and performance with the goal of maximizing productivity for our end-users and businesses worldwide. This role encompasses full ownership of the Intune platform, including establishing standards and best practices to ensure optimal performance and compliance. The position also involves actively partnering with cross-functional teams to implement these practices and drive successful platform adoption throughout the organization.

Requirements

Bachelor's degree in computer science, engineering, or related field, or relevant work experience
5 years’ experience in the specific platform domains mentioned below:
Tablets and company-owned phone hardware
Software integration processes, including testing, deployment, and versioning
Experience in developing and deploying BYOD (Bring Your Own Device) and COD (Company Owned Device) programs
Understanding of mobile operating systems such as (iOS and Android), endpoint management platforms, Microsoft 365, and related platforms and services
Managing devices through Apple Business Manager
Proven success in providing technical consultation and collaboration
Ability to partner globally and build relationships with leaders and stakeholders
Experience with infrastructure monitoring, capacity planning, and performance tuning
Familiarity with automation tools and scripting for infrastructure management (e.g., PowerShell)
Experience with Enterprise Service Management Platforms (e.g., ServiceNow)
Ability to leverage Microsoft Graph to provide valuable device data, automate tasks, and enforce compliance policies
Experience with Active Directory, Conditional Access, Multi-Factor Authentication (MFA), and certificate-based authentication
Strong analytical and problem-solving skills with a proactive mindset
Experiecnce in building and deploying Intune device policies, security profiles, and application deployments for enterprise devices
Effective communication and collaboration across technical and business teams
Ability to manage priorities and contribute to multiple initiatives in a dynamic environment
Experience working and managing relationships with suppliers, vendors, and partners to drive positive outcomes
Experience interacting at multiple levels of an organization with a specific focus on delivering results and strong communication skills
Experienced with IT policies and procedures, methodologies, technology standards, protocols, roadmaps, services, and operations
Demonstrate the ability to be a self-starter with a sense of curiosity and desire to continuously learn and grow
Ability to collaborate and demonstrate a team-oriented partnership with a focus on delivering results
Minimal travel may be required, 5-10% domestically

Responsibilities

Develop and maintain a strong understanding of Owens Corning specific business processes and operations globally
Build relationships within the organization, cross-functionally, and with key business stakeholders; continuously enhance connection to remain aligned with core objectives
Understand how IT infrastructure and services are directly aligned with the company's strategic objectives by regularly engaging with vendors and key business stakeholders focused on distributed, enterprise, and cloud technologies and solutions
Assist in monitoring and assessing the health, capacity, and performance of Digital Workplace platforms, proactively identifying opportunities for optimization and mitigating risks
Provide technical guidance throughout the lifecycle of Digital Workplace platforms — including patching, upgrades, and refresh strategies
Collaborate with architecture and operations teams to design and implement enhancements that significantly improve reliability, efficiency, and supportability of Digital Workplace platforms
Follow best practices for supporting a large-scale enterprise mobile device program
Maintain accurate inventory and asset tracking for all mobile devices
Assist in establishing and maintaining engineering standards, templates, and automation for consistent platform deployment and configuration
Evaluate and recommend tools and technologies to further optimize Digital Workplace environments, working closely with the Enterprise Services Team
Take ownership of incident resolution, performing root cause analysis and implementing robust, long-term corrective actions for Digital Workplace related incidents
Integrate security controls and compliance requirements seamlessly into platform design and operations
Identify opportunities to leverage automation scripts or workflows to streamline and improve efficiency for repetitive tasks
Contribute to capacity planning and forecasting, recommending infrastructure adjustments based on in-depth analysis of historical trends and future business projections
Act as a technical lead and subject matter expert for infrastructure-related projects and initiatives
Provide direction and act as an MDM subject matter expert in project-based efforts
Ensure new applications and services are onboarded efficiently and that Digital Workplace platforms are fully aligned with evolving business needs
Work with support parter to develop documentation and procedures
Participate actively in capacity planning and infrastructure design reviews
Leveraging automation and analytics to create dashboards to show total cost of ownership
Work in close partnership with infrastructure operations, security, and application teams to ensure cohesive and reliable platform management
Maintain up-to-date documentation of platform configurations, standards, and engineering decisions for the region
Contribute meaningfully to governance processes by reviewing proposed changes, assessing risks, and ensuring ongoing compliance with enterprise policies and standards
Build and foster a strong partnership with leaders and stakeholders
Identify areas of waste (process, time, etc.) and ideate and execute action plans to create productivity
Lead or participate in special projects that support the long-term strategic goals of the business and/or organization
Identify opportunities to improve effectiveness, value, and perception of the function
Invest in personal growth and development, clearly focused on self-learning
Provide guidance to early career engineers and offer technical mentoring as they progress in their professional development
Always strive to elevate the capabilities of the team and GIS organization across the company, drive change management, and technology adoption