Mobile Device Management Support

DMI • Arlington, VA

6d • Onsite

About The Position

DMI, LLC is seeking a Mobile Device Management Support to support a federal customer in the DC Metro area. Duties and Responsibilities: Serve as a user liaison covering basic computer system end-user operations, including but not limited to; system sign-on, use of the menu and help systems, Microsoft Office programs, telecommunications, use and troubleshooting of computers and printers

Requirements

• BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience. Engineering, or some other closely related academic field
• Strong knowledge of a Mobile Device Management System, preferably Microsoft InTune, MAAS360, and/or Apple Business Management
• High proficiency with Excel (table joins, v-lookup, pivot tables, etc...)
• You have hands on experience as a Service Desk Technician or 3 to 5 years of IT experience.
• You can write detailed and accurate logs of all user contact by entering calls into a Service Desk Automated Tool (ServiceNow preferred)
• You can serve as a user liaison covering basic computer system end-user operations, including but not limited to; system sign-on, use of the menu and help systems, Microsoft Office programs, Apple telecommunications
• You have experience supporting mobile devices, provisioning, and managing through a Mobile Device Management (MDM) software
• Excellent customer service orientation and verbal communication skills.
• Experience with supporting and maintaining mobile communication devices
• Competencies required include communication proficiency, presentation skills, technical capacity, organizational skills, customer/client focus, decision making, discretion & ethical conduct
• Successful completion of a Public Trust background investigation and/or a Public Trust clearance.
• Must be a U.S. Citizen

Nice To Haves

• ITIL V4 certification

Responsibilities

• Serve as a user liaison covering basic computer system end-user operations, including but not limited to; system sign-on, use of the menu and help systems, Microsoft Office programs, telecommunications, use and troubleshooting of computers and printers
• Act as a lead technician in the performance of onsite Support Activities-Delivery preparing and managing on site inventory
• Liaise with and Support Customer VIPs
• Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Lead teams in the performance of onsite Updates, Configuration changes, or Software installations.
• Ability to write technical/functionality specification documentation such as Knowledgebase.
• Basic experience with enterprise networking, monitoring, troubleshooting, and management tools with mobile devices and peripherals.
• Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office.

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees