Mobile Device Support Specialist (#10)

Sunstates Security•Raleigh, NC

3d•$45,000•Onsite

About The Position

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce. We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support. Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list. Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company. Sunstates Security is hiring a Mobile Device Support Specialist for our corporate headquarters located in Raleigh, NC. The Mobile Device Support Specialist is responsible for providing first and second level support for corporate mobile devices across the organization. This role supports approximately 1000 iPhones and iPads and is part of the IT Help Desk team. The position focuses on device provisioning, enrollment, basic MDM policy assignment, app deployment, and end user support for phone and app related issues. This role does not design or manage MDM policies, but applies one of two predefined policies as part of standard device setup. This is a fully in-office position at our corporate headquarters in Raleigh. It is NOT a remote or hybrid role. In addition to a competitive annual salary starting at $45,000, this position is eligible for an Annual Performance-based Bonus, full medical, dental, vision, and life insurance coverage, a 401k plan with company match, generous PTO allowance, tuition assistance, and more!

Requirements

A degree in Information Technology or a related field, or equivalent hands-on experience
One to three years of experience supporting mobile devices in an enterprise environment
Experience setting up and troubleshooting iPhones and iPads
Familiarity with Apple Business Manager and mobile device enrollment processes
Strong customer service, communication, and interpersonal skills
Ability to work independently while collaborating with the IT Help Desk team

Nice To Haves

Strong knowledge of iOS devices including iPhone and iPad
Experience with MaaS360 or similar mobile device management platforms a plus
Familiarity with Apple Business Manager a plus
Understanding of mobile app deployment and basic MDM workflows
Experience working with telecom carriers and mobile service plans
Experience with IT help desk ticketing systems

Responsibilities

Provide support for phone and app related issues through the IT Help Desk
Set up and configure iPhones and iPads for new and existing users
Enroll devices into Apple Business Manager and MaaS360 MDM
Assign the appropriate predefined MDM policy during device enrollment
Centrally deploy and manage mobile applications using MDM
Troubleshoot device, application, connectivity, and carrier related issues
Work with Verizon and other telecom providers to order, activate, and troubleshoot devices and services
Prepare, package, and ship mobile devices to users in the field
Maintain accurate device inventory, assignments, and shipping records
Document incidents, actions taken, and resolutions in the help desk ticketing system
Escalate complex issues to senior IT staff or vendors as appropriate