Device Support Specialist - Los Angeles, CA

Novocure • Los Angeles, CA

1d

About The Position

Device Support Specialist (DSS), Los Angeles, CA Field Based / Full Time / Permanent At Novocure, every role contributes to extending the lives of people living with cancer. As our new Device Support Specialist (DSS) you’ll play a key part in this mission. This role plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care .

Requirements

• Minimum Requirement: Associate's degree with 2 to 3 years’ relevant professional experience OR Bachelor’s degree with 1 to 2 years’ relevant professional experience
• Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
• Strong emotional intelligence and situational awareness
• Must possess a valid driver’s license
• Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
• Primary residence must be within assigned territory

Nice To Haves

• Expert ability in managing an oncology therapeutic business on a territory basis with responsibility for sales, local marketing, reimbursement and technical support functions
• Field sales or account management experience in oncology therapeutics is preferred
• Must have a proven ability to work in a fast paced organization with minimum supervision, good judgment and sound decision making skills

Responsibilities

• Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:
• Educate patients on TTFields therapy and initiating treatment
• Provide ongoing enhanced training sessions for patients and caregivers
• Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
• Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
• To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
• Demonstrate empathy and understanding when interacting with patients and their caregivers
• Follow established timelines and guidelines for patient interactions, ensuring consistency and quality of care

Benefits

• This pay range which Novocure expects to pay for this role at the time of this posting is $62k - $66k/yr.
• This position is also be eligible for an quarterly bonus, company vehicle, and restricted stock unit grant in addition to a full range of benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree