Technology Operations Senior Director

FanDuel•New York, NY

2d•$143,000 - $179,000•Hybrid

About The Position

FanDuel is looking for a Technology Operations Senior Director to lead the globally distributed Technology Operations organization, overseeing support across our products including Sportsbook, Predicts, Casino, Fantasy, Retail, Racing and other FanDuel offerings. This leadership role will drive the vision and strategy to evolve Technology Operations through an AI-first approach, optimizing across the full operational lifecycle—from proactive service reliability and operational readiness, to change and release management, incident response and detection, and continuous service improvement. You will champion a best-in-class operational model that combines strategic foresight with rapid response capabilities, leveraging AI-driven insights and automation to enhance reliability, reduce friction in deployment processes, and enable predictive issue resolution as first-line stewards of platform stability. This role requires a blend of strategic thinking, technical expertise, and strong leadership skills to ensure Technology Operations is robust, scalable, future-focused, and aligned to company objectives—positioning FanDuel for operational excellence through emerging technologies and organizational maturity. Collaboration and communication are fundamental to this role, requiring strong partnerships across Commercial, Product and Engineering Leadership teams to champion Operational Excellence. You will serve as a critical bridge between technology operations and business strategy, providing operational insights that inform product roadmaps, commercial initiatives, and engineering priorities. Through rigorous cross-functional initiatives, you will collaborate on proactive incident management, evolution of operational processes, and post-incident reviews—ensuring that reliability, scalability, and customer experience are central to all strategic decisions. You will contribute operational perspective and requirements to shape how the organization builds, deploys, and maintains its platforms. This is an exciting opportunity to elevate best practices across the entire organization, drive continuous improvements that enable business growth, and ensure a seamless, reliable experience for our customers. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Requirements

Strong leadership and team management skills, with a track record of building and developing high performing teams
Strong communication and interpersonal skills with the ability to influence others
Able to communicate complex technical information to non-technical stakeholders in a clear and concise manner
Excellent problem solving and decision-making skills, with the ability to think strategically and execute tactically
Up to date with latest technology trends and developments to advance technology operations org strategies
Ability to thrive in a fast-paced, dynamic environment, managing multiple workstreams with business-critical systems
Strong sense of ownership and accountability with the ability collaborate with senior leadership across the organization
Has a customer first mentality
Bachelor’s or Master’s degree in Computer Science, Engineering or related fields
Strong understanding of Cloud services and observability platforms (e.g. AWS)
Good balance of business acumen and understanding of engineering disciplines for overall business success
Willing to work nights, weekends, holidays, if necessary, as well as being on call for key events and major incidents

Nice To Haves

Knowledge of sports and/or experiences working in regulated industries is a plus
Relevant industry certifications such as ITIL, CIM, or PMP, desirable

Responsibilities

Develop and execute the strategic vision for the Technology Operations organization aligned to overall business objectives
Lead, guide and mentor a team of supporting engineers, fostering a culture of innovation, operational excellence and continuous improvements
Evolve Technology Operations functions, considering the demands and feedback of the business needs to provide a best-in class support function
Define key OKRs and success metrics including operational trend analysis (reduced MTTR, auto-resolution rates, team efficiency gains)
Champion self-service diagnostic and remediation tools that empower teams to resolve common issues autonomously, freeing engineering resources for complex problems
Drive adoption of AI-enabled auto-healing and triage capabilities that detect and automatically resolve predictable operational issues before they impact customers, improving reliability and reducing manual intervention
Ensure cost-effective use of technology resources to maximize efficiency and effectiveness whilst maintaining a high level of service
Build organizational readiness and change management strategies incorporating AI-augmented workflows and AI-driven initiatives ensuring adoption and realizing full operational value
Ensure compliance with industry regulations and standards related to Technology Operations
Contribute to Disaster Recovery and BCP strategies incorporating Technology Operations duties
Deputize for the SVP of Technology including executive forums and senior stakeholder management for major incidents and tech transformation