Senior Director, Technology Operations

The Community Preservation Corporation•New York City, NY

4d•Hybrid

About The Position

The Community Preservation Corporation (CPC) believes stable and sustainable affordable housing is the foundation of strong communities and we strive to contribute to comprehensive neighborhood revitalization through our lending and partnerships. A nationally recognized leader in affordable housing finance, CPC has provided a consistent source of capital to underserved housing markets throughout New York State since our inception in 1974. Today, CPC stands as the largest CDFI solely committed to investing in multifamily housing, having invested more than $15 billion to finance the creation and preservation of more than 230,000 units of quality housing in neighborhoods across New York State and beyond. CPC has a robust construction lending platform, a mortgage bank, and equity and impact investment platforms that focus on our three goals: Expanding Affordable Housing, Closing the Racial Wealth Gap and Investing in the Green Economy. As a member of our team, you'll have the opportunity to work on impactful projects that make a real difference in people's lives. We're looking for talented individuals who are passionate about our mission and share our values of commitment, respect, excellence, accountability, and collaboration. The Senior Director, Technology Operations is a key member of the Information Technology leadership team responsible for leading CPC's enterprise technology operations and ensuring the delivery of secure, reliable, and high-performing technology services that enable the organization's mission and business objectives. Reporting directly to the CIO, this role provides strategic and operational leadership across IT Service Management (ITSM), End User Services, Infrastructure, Networks, Cloud Operations, Identity & Access Management, Cybersecurity Operations, Technology Engineering, and Vendor Management. The Senior Director is responsible for establishing operational excellence through modern service management practices, process standardization, automation, and continuous improvement while delivering exceptional employee technology experience. The ideal candidate is an experienced, customer-focused technology leader with a passion for building high-performing teams, developing operational capabilities, and fostering a culture of accountability, collaboration, innovation, and service excellence. This individual will partner closely with business leaders and strategic technology partners to modernize CPC's technology operations, strengthen cybersecurity, improve operational resilience, and support the organization's continued growth and digital transformation.

Requirements

15+ years of progressive experience in Information Technology, including leadership of enterprise IT Operations, Cybersecurity, Infrastructure, Engineering, and Service Delivery.
Proven experience building, leading, mentoring, and developing high-performing IT teams with a strong customer service focus.
Passion for delivering exceptional customer experiences while driving operational excellence and continuous process improvement.
Strong technical expertise in enterprise networking, infrastructure, Microsoft technologies, cloud platforms, endpoint management, identity & access management, virtualization, backup and disaster recovery, and cybersecurity operations.
Demonstrated experience supporting and maintaining enterprise firewalls, switches, wireless networks, Microsoft 365, Active Directory, Azure, VPN, endpoint protection, and enterprise collaboration platforms.
Experience implementing and managing IT Service Management (ITSM) processes, including Incident, Problem, Change, Asset, Knowledge, and Service Level Management.
Strong understanding of cybersecurity best practices, vulnerability management, endpoint security, disaster recovery, business continuity, and technology risk management.
Process-oriented leader with the ability to standardize operations, improve service delivery, automate repetitive tasks, and leverage technology to increase efficiency.
Proven experience managing Managed Service Providers (MSPs), technology vendors, strategic outsourcing relationships, and enterprise technology contracts.
Demonstrated success leading infrastructure upgrades, technology modernization initiatives, enterprise projects, and organizational change.
Strong financial and business acumen, including budgeting, vendor management, procurement, asset lifecycle management, and resource planning.
Excellent analytical, problem-solving, communication, negotiation, and decision-making skills.
Bachelor’s degree in information technology, Computer Science, Engineering, Business, or a related field is preferred. Equivalent professional experience, demonstrated leadership, and relevant industry certifications will be considered.
Applicants must be authorized to work in the United States.
The Community Preservation Corporation does not provide employment sponsorship of any kind.
Candidates are responsible for ensuring they meet all minimum qualifications for the position at the time of application.

Nice To Haves

Relevant industry certifications such as ITIL, Microsoft, Cisco, VMware, CompTIA, Azure, AWS, or cybersecurity certifications are preferred.

Responsibilities

Build, lead, and continuously evolve a world-class Technology Operations organization that delivers exceptional customer experience, operational excellence, and business value.
Lead, mentor, and develop a high-performing team of IT professionals through coaching, performance management, training, succession planning, and career development.
Foster a culture of accountability, innovation, collaboration, continuous improvement, and customer-centric service delivery.
Develop organizational capabilities, operating procedures, and service standards that enable scalable growth and operational maturity.
Develop and execute CPC's Technology Operations strategy and roadmap in alignment with the overall IT strategy and business objectives.
Establish and mature IT Service Management (ITSM) capabilities based on ITIL best practices, including Incident, Problem, Change, Asset, Configuration, Knowledge, Request, and Service Level Management.
Define operational KPIs, SLAs, dashboards, and executive reporting to measure service performance, operational effectiveness, and customer satisfaction.
Drive continuous service improvement initiatives through automation, process optimization, standardization, and operational governance.
Provide strategic leadership for enterprise technology operations supporting CPC headquarters and regional offices, ensuring highly available, secure, resilient, and reliable technology services.
Oversee End User Computing, Service Desk, Infrastructure, Networks, Cloud Services, Endpoint Management, Identity & Access Management, Operational Cybersecurity, and enterprise technology support.
Ensure operational readiness, business continuity, disaster recovery, capacity planning, and technology lifecycle management across the enterprise.
Lead operational planning to support future business growth, modernization initiatives, and evolving technology requirements.
Ensure the delivery of reliable, secure, and customer-focused technology services that consistently meet or exceed established service levels.
Continuously improve the IT service portfolio, end-user experience, and operational efficiency through service optimization and automation.
Partner with business leaders to understand operational needs and translate them into scalable technology solutions.
Establish a service-oriented culture focused on responsiveness, transparency, communication, and measurable business outcomes.
Provide executive oversight for Technology Operations projects, ensuring successful delivery within scope, schedule, budget, and quality expectations.
Prioritize operational initiatives and technology investments that improve reliability, security, scalability, and user experience.
Collaborate with the PMO and business stakeholders to deliver enterprise technology initiatives that support CPC's strategic objectives.
Sponsor and champion continuous improvement initiatives that increase operational maturity and reduce technology risk.
Develop and manage strategic relationships with Managed Service Providers (MSPs), technology vendors, cloud providers, and external partners.
Establish vendor governance processes, performance metrics, service reviews, and contractual accountability to ensure delivery of high-quality services.
Lead vendor selection activities, including RFI, RFP, RFQ, contract negotiations, and ongoing performance management.
Optimize vendor relationships to maximize value, control costs, reduce operational risk, and support CPC's long-term technology strategy.
Partner with vendor’s leadership to ensure operational security controls, vulnerability management, endpoint protection, and infrastructure security are effectively implemented.
Support enterprise cybersecurity, compliance, disaster recovery, and business continuity initiatives through operational excellence and technology governance.
Promote a security-first culture across technology operations while ensuring reliable and resilient service delivery.

Benefits

Competitive compensation
401(k) retirement plans with employer match
Medical, dental, and vision benefits for employees and their dependents
Commuter benefits
PTO for vacation, personal days, sick leave, holidays, jury duty, bereavement, parental leave, and disability
Tuition assistance program
Two “work from anywhere” weeks per year
Summer Fridays
Collaborative working spaces
Service days to support our communities
Employee development and engagement events