Technology Operations Manager

Digital Media Management

2d•$105,000 - $125,000

About The Position

Digital Media Management (DMM), a Keywords Studios company, is seeking a Technology Operations Manager to support technology needs across a collection of global teams and manage technology operations for three global studios. The role involves building and optimizing technical infrastructure, administering business systems and creative production tools, supporting users and equipment, and coordinating with global IT, information security, privacy teams, vendors, and contractors. The manager will also help develop technology processes and solutions, including the use of AI and machine learning to improve business workflows. Applicants must reside in the United States and be authorized to work in the U.S.; international remote work is not eligible. The position is available to U.S.-based employees for payroll and compliance reasons.

Requirements

At least 5 years of relevant technical experience, including systems and tool implementation, technology planning, technical support, AI integrations, and vendor management.
Deep knowledge of creative production and business tools, including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, and Active Directory.
Experience using AI and machine learning to improve efficiency across technology workflows.
Strong communication skills and attention to detail.
Knowledge of Apple and PC products and machines.
Experience with content security management and compliance.
Excellent time and project management skills.
Must reside in the United States and be authorized to work in the U.S.

Responsibilities

Manage and optimize technology operations for three global studios within Keywords Studios.
Create and implement technical infrastructure to support business needs and proactively address process and systems issues and bottlenecks.
Collaborate with global IT teams on long-term technology processes, requirements, and solutions.
Use AI and machine learning to build efficient business processes and workflows.
Partner with global information security and privacy teams to support compliance with data protection and content security policies and processes.
Administer the group’s business systems and creative production tools.
Provide strategic guidance on technology infrastructure, expansion, and AI integration.
Provide user support for Mac and PC operating systems and assess equipment needs globally.
Troubleshoot technology-related issues across the group.
Serve as a client point of contact regarding content security compliance.
Coordinate and manage services between current vendors and outside contractors.

Benefits

DMM pays 100% of employee medical, dental, and vision premiums and covers 40% of dependent premium costs.
Employer-paid life insurance.
Tax-advantaged health savings account (HSA).
401(k) plan with automatic enrollment at 3% of salary and a full employer match of the first 3% contributed; fully vested.
Paid family leave.
Open PTO, unlimited vacation, 10 sick days, and 5 mental health days.
Opportunity to sign off early at 2 p.m. on Fridays through DMM Fridays.
DEI-specific training on preventing workplace discrimination and harassment.
Employee resource groups focused on diverse perspectives, inclusion, and shared experiences.
Donation match to nonprofits of employee interest.
Extensive onboarding across multiple departments.
Frequent training on current tools and trends and how to optimize them for clients.