Sr Manager, Operations Technology

McDonald's Corporation•Chicago, IL

3d•$130,434 - $163,042

About The Position

The Senior Manager, Operations Technology leads business-facing technology strategy and delivery for USRD. The role connects development business processes with enterprise technology partners, oversees a portfolio of operational applications and data integrations, and guides a team responsible for practical, scalable solutions that improve how USRD plans, executes, controls, and reports its work. This leader combines people leadership, product and project management, technical fluency, governance, and strong cross-functional partnership.

Requirements

Demonstrated experience leading technology teams, developing talent, and delivering through influence in a highly cross-functional environment.
Strong product, portfolio, project, and change-management capabilities, with experience moving work from ambiguous business need to implemented and supported solution.
Ability to understand complex business processes, clarify decision rights and requirements, and communicate effectively with both technical and nontechnical stakeholders.
Experience managing vendors, operational risk, user support, and competing priorities across a mixed portfolio of strategic delivery and business-critical operations.
Strong executive communication, problem-solving, facilitation, and decision-support skills.
Working knowledge of modern application delivery, data integration, APIs, relational data, security and access concepts, testing, deployment, and lifecycle support.
Experience with business workflow and analytics platforms such as Smartsheet, Microsoft Power Platform, Power BI, Alteryx, SharePoint, and Microsoft 365.
Familiarity with custom web application development and technical ecosystems that may include SQL, Python, TypeScript, .NET, Angular, or comparable technologies.
Familiarity with cloud and AI-enabled tools, including Microsoft Copilot Studio and agent-based solutions, and the governance considerations associated with their use.
Advanced Microsoft Office skills, especially Excel and PowerPoint.
Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, Analytics, Finance, or a related field; advanced degree preferred.
Typically 7+ years of progressively responsible experience in technology delivery, business applications, product or portfolio management, data and analytics, or related work.
Experience leading people and complex cross-functional initiatives is required.

Nice To Haves

Experience in restaurant development, real estate, construction, finance, or another asset-intensive business environment is preferred.

Responsibilities

Lead, coach, and develop technology professionals with clear priorities, accountability, and growth opportunities.
Build a culture of partnership, continuous improvement, knowledge sharing, documentation, and responsible technology adoption.
Balance team capacity across support, enhancements, strategic initiatives, and innovation.
Communicate priorities, delivery risks, decisions, and progress to USRD leaders and key partners.
Own the USRD technology portfolio across applications, workflows, reporting, document management, and data integrations.
Translate business needs into requirements, solution options, roadmaps, implementation plans, and measurable outcomes.
Lead cross-functional projects from intake and prioritization through design, testing, deployment, adoption, support, and lifecycle management.
Partner with enterprise technology teams to align solutions with architecture, security, data, integration, and support standards.
Establish portfolio governance for intake, prioritization, releases, risks, documentation, modernization, and retirement decisions.
Simplify processes, reduce manual work, strengthen controls, and improve visibility through automation and reusable solutions.
Lead USRD applications supporting real estate, design, construction, portfolio and asset management, reinvestment, finance, legal, and planning.
Guide the development and support of Smartsheet, U.S. Portal, SharePoint, document management, Power BI, and Alteryx solutions.
Oversee secure, reliable integrations and data movement between McDonald’s and external platforms, including API-based solutions.
Sponsor responsible AI and automation experiments, including Copilot Studio and agent-based solutions, to improve workflows and decisions.
Promote sound practices for SQL, Python, web technologies, version control, testing, release management, and technical documentation.
Ensure solutions address security, access, data quality, auditability, resilience, and user support.
Serve as a trusted technology partner to USRD leaders, offering clear recommendations and constructive challenge when needs or ownership are unclear.
Coordinate with Technology, Finance, Legal, Franchising, Operations, field teams, shared services, and other partners.
Manage vendor scope, performance, issue resolution, renewals, and alignment with McDonald’s requirements.
Lead testing, training, communications, change readiness, and post-launch support to drive adoption and sustained value.
Create concise executive updates linking technology delivery to business outcomes, risks, costs, and priorities.