Manager, Technology Operations
About The Position
The Manager, Technology Operations, leads the planning, execution, and oversight of multiple complex technology projects aligned with strategic objectives. This role requires expertise in program and financial management, risk assessment, and stakeholder communication to ensure successful delivery within scope, schedule, and budget. The position involves coordinating cross-functional teams, monitoring progress, and driving continuous improvement while fostering a collaborative environment. The manager supports operational excellence by aligning technology initiatives with business priorities and promoting accountability, innovation, and effective resource utilization to achieve measurable results. About the team: The Address Management & Dropoff Experience team ensures Spark deliveries reach the correct destination consistently. Collaborating closely with Product, Legal, Procurement, Ecommerce, and Engineering, the team designs and scales solutions that enhance the driver experience on the Spark app and minimize delivery failures. As the team expands, it seeks a Manager, Technology Operations to lead efforts in program and financial management, stakeholder communications, and operational strategy. This role supports continuous improvement and cross-functional coordination to drive successful delivery outcomes aligned with Walmart’s strategic goals.
Requirements
- Proven expertise in program and project management, including planning, estimation, monitoring, and control of medium to high-complexity technology initiatives.
- Strong financial management skills with experience in budgeting, cost monitoring, and governance to ensure project success.
- Excellent stakeholder communication abilities, capable of influencing and building consensus across cross-functional teams.
- Solid understanding of business operations, organizational KPIs, and technology landscape relevant to strategic objectives.
- Demonstrated leadership in supervising, mentoring, and developing associates while fostering accountability and continuous improvement.
- Ability to manage risks effectively and implement corrective actions to maintain program health and alignment with goals.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
- 5 years’ experience in project management, program management, program operations, or related area.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area
- Background in creating inclusive digital experiences
- Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards
- Knowledge in assistive technologies
- Knowledge in integrating digital accessibility seamlessly
- Knowledge of accessibility best practices
- Experience supporting an inclusive culture
Responsibilities
- Build long-term strategy for Address Management and Dropoff Experience with internal tools
- Define goals, deliverables, and schedules for multiple technology projects aligned with strategic objectives
- Monitor project progress, assess risks, and implement corrective actions to maintain program health
- Manage budgeting, track expenditures, and ensure financial alignment with project forecasts
- Lead cross-functional coordination meetings to review schedules, risks, and dependencies
- Build and maintain stakeholder relationships through clear, concise communication and consensus-building
- Oversee technology-related process updates and ensure compliance with company policies.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
