Technology Operations Manager

Burke's•San Francisco, CA

1d•Onsite

About The Position

Burke’s is continuing to evolve its technology environment and seeks a technology professional who enjoys improving how technology supports teaching and school operations. This role is ideal for someone who takes pride in making systems work reliably and efficiently for the school community. The Technology Operations Manager plays a key role in ensuring that classroom technology, devices, and educational applications operate smoothly each day. The position requires strong technical problem-solving skills, a proactive mindset, and the ability to work closely with faculty and staff to ensure that technology consistently supports teaching, learning, and school operations. The Technology Operations Manager is responsible for the reliable day-to-day operation of technology services that support faculty, staff, and students. This role owns the operational technology environment of the school, including HelpDesk services, device lifecycle management, classroom technology, and educational applications. The position requires a proactive mindset and the ability to independently manage operational technology systems, identify opportunities for improvement, and ensure that technology services operate reliably across the school community. This role is not limited to responding to support requests. It involves active stewardship of the school’s operational technology environment.

Requirements

Min 2 years of experience in technology support, IT operations, or a related role
Experience managing devices and endpoint systems
Familiarity with mobile device management platforms
Experience supporting classroom technology environments
Experience providing user support in organizational settings
Strong problem-solving ability
Excellent communication with non-technical users
Ability to manage multiple priorities
Strong process documentation skills
Being authorized to work in the U.S. is a precondition of employment.

Nice To Haves

Experience working in an educational environment
Familiarity with educational technology platforms
Experience supporting Apple devices and Google Workspace
Experience with helpdesk systems and support operations

Responsibilities

Manage and maintain the school’s technology support system and ensure it operates effectively.
Manage and operate the school’s HelpDesk platform and support workflow.
Monitor incoming support requests and ensure timely acknowledgement and resolution.
Track recurring issues and identify root causes affecting technology reliability.
Improve support processes and workflows to reduce repeated technical problems.
Maintain internal documentation and user knowledge resources for common issues.
Serve as the primary first-response contact for technology issues reported by faculty, staff, students.
Review and evaluate technology issues reported across the school.
Assess the nature and urgency of reported issues and determine appropriate next steps.
Perform initial troubleshooting when safe and appropriate, even when the issue may ultimately involve another technology domain.
Coordinate internally with the Data Systems & Integration Manager or Director of Technology when issues involve their areas of responsibility.
Ensure that users receive clear guidance and that issues are routed to resolution efficiently.
Provide first-response support for end-user wifi connectivity issues (faculty laptops, student iPads, classroom devices, networked printers, A/V equipment).
Perform pattern recognition across recurring connectivity reports, with escalation to the Director of Technology and vendor when issues indicate access-point, switch, or wider problems.
Coordinate with the Director of Technology on network changes that affect classroom or office operations.
Maintain asset-level documentation of networked devices (MAC addresses, locations, AP assignments where relevant).
Manage school devices and endpoint systems.
Oversee provisioning, configuration, and lifecycle planning.
Maintain device inventory and asset tracking systems.
Manage Mobile Device Management (MDM) platforms such as Mosyle.
Manage endpoint security operations, ensure devices remain secure and compliant.
Provide Google Workspace operational ownership, including user lifecycle (provisioning, deprovisioning, password resets), group management, OUs, shared drives.
Manage school-wide summer refresh and deployment projects.
Maintain classroom and office/meeting room technology systems, including displays, projectors, audio equipment, and instructional technology tools.
Maintain printers and multi-function devices, including toner replacement, basic troubleshooting, print-queue management, and vendor service coordination.
Ensure that instructional and meeting spaces remain operationally ready for daily use.
Coordinate troubleshooting, repair and maintenance for classroom and office technology.
Collaborate with facilities or event staff responsible for maintaining and operating large venue A/V systems when issues or needs intersect.
Support wiring, installation and replacement of classroom and office equipment.
Support faculty in using classroom tools effectively.
Support students in using educational technology responsibly, safely, and effectively.
Monitor classroom technology readiness.
Manage the school’s educational technology tools.
Coordinate application deployment and configuration.
Deliver tier-1 faculty support and how-to guidance on educational applications.
Monitor usage and effectiveness of learning applications.
Work with the Data Systems & Integration Manager and educational system owners to ensure accurate rostering, data synchronization, and integration between instructional tools and the school’s core systems.
Monitor the health of operational technology systems.
Identify and address issues proactively.
Coordinate vendor support when required.
Recommend improvements to reduce recurring technical issues.
Operate and configure content filtering and student-device monitoring tools.
Apply screen-time and app-restriction policies as defined by the Director of Technology and academic leadership.
Serve as first technical responder for online-safety incidents: gather logs, preserve evidence, and escalate to the Director of Technology and counseling/administration.
Provide usage reporting to support decisions made by the Director of Technology, Director of Curriculum & Innovation, and the Administration team.
Support the Makery team's digital citizenship curriculum with technical setup, account management, and tool access.
Develop and maintain operational documentation, including support procedures, user guides, and technology request workflows.
Draft operational policies and standard operating procedures (SOPs) related to technology support, device use, and classroom technology practices within the scope of the role.
Collaborate with the Director of Technology to ensure that operational procedures align with institutional technology policies, school culture and governance standards.