Technology Operations Consultant

Truist • Atlanta, GA

5d

About The Position

Implements and supports technology operations for Zelle and Real-Time Payments (RTP), with responsibility for meeting operational targets and ensuring the availability, stability, reliability, scalability, security, and readiness of these critical payment services. Works independently to monitor payment processing and supporting technology, troubleshoot and resolve production issues, lead incident triage and escalation, support root-cause analysis and remediation, and provide technical escalation support for complex issues.

Partners with Technology, Operations, Product, infrastructure, and vendor teams to support production changes and releases, modernization initiatives, resiliency, disaster recovery, and business continuity. Develops and maintains operational procedures, runbooks, troubleshooting and recovery documentation. Analyzes system alerts, logs, operational metrics, and transaction trends to identify recurring issues, strengthen controls, improve platform supportability, and drive automation and continuous improvement. Contributes to technical roadmaps and operational strategies while ensuring solutions and support practices align with organizational, regulatory, and risk-management requirements. Participates in on-call and after-hours production support as required.

The role requires developing strong end-to-end knowledge of Zelle and RTP payment processing, system dependencies, and support processes to investigate issues, coordinate incident resolution, and contribute to the platforms’ stability and operational maturity. The position works under general supervision and may lead components of moderately complex efforts, coordinate tasks for lower-level technical professionals, and provide technical guidance and informal coaching to teammates.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related technical discipline.
• At least 5 years of progressive experience in technology operations.
• Advanced understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
• Proven track record in technology governance, strategic planning, and operational excellence.

Nice To Haves

• Advanced certification such as CISSP, CCIE, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.
• Extensive experience with multi-cloud environments, automation frameworks, and infrastructure as code.
• Knowledge of ITIL, DevOps, Agile methodologies, and enterprise architecture frameworks.

Responsibilities

• Deliver technology operations for assigned systems or services, working independently under general supervision to meet performance, availability, reliability, and security targets.
• Own and execute defined processes, contribute to technology standards, runbooks, and governance patterns, and apply them to reduce risk, support compliance, and improve daily operations.
• Lead components of larger initiatives or moderately complex efforts by planning, designing, and implementing technical solutions and operational improvements.
• Analyze tools and processes, evaluate emerging technologies and automation or optimization techniques, and implement improvements to efficiency, reliability, and supportability.
• Provide technical guidance and informal coaching, assist with complex troubleshooting, and share best practices, patterns, and documentation.
• Translate technical and business requirements into implementation plans and recommend improvements to products, services, and operational practices.
• Collaborate with vendors, partners, and adjacent teams on integrations and solution design, ensuring alignment with operational and architectural expectations.
• Monitor and analyze operational metrics, logs, and observability data; identify issues, propose remediation, and drive continuous improvement.
• Serve as a technical contact for vendors, partners, and adjacent teams regarding assigned solutions or services.
• Respond to medium- and high-priority incidents through identification, triage, troubleshooting, restoration, root-cause diagnosis, and implementation of long-term fixes.
• Contribute to incident management, disaster recovery, and business continuity procedures, and potentially lead technical investigation and resolution of significant incidents.
• Monitor payment processing and supporting technology, troubleshoot production issues, lead incident triage and escalation, and support root-cause analysis and remediation.
• Support production changes, releases, modernization, resiliency, disaster recovery, and business continuity in partnership with relevant teams.
• Develop and maintain operational procedures, runbooks, troubleshooting documentation, and recovery documentation.
• Participate in on-call and after-hours production support as required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and employment status
• 10 sick days during the first year, prorated
• Paid holidays
• Depending on position and division, eligibility may include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level