Technology Operations Consultant

Truist Bank • Charlotte, NC

3d

About The Position

Implements and supports technology operations for Zelle and Real-Time Payments (RTP), helping achieve operational targets and ensure the availability, stability, reliability, scalability, security, and operational readiness of critical payment services. Works independently to monitor payment processing and supporting technology, troubleshoot production issues, lead incident triage and escalation, support root-cause analysis and remediation, and serve as a technical escalation resource for complex issues.

Partners across Technology, Operations, Product, infrastructure, and vendor teams on production changes, releases, modernization initiatives, resiliency, disaster recovery, and business continuity. Develops and maintains operational procedures, runbooks, troubleshooting and recovery documentation. Analyzes alerts, logs, operational metrics, and transaction trends to identify recurring issues, strengthen controls, improve supportability, and drive automation and continuous improvement. Contributes to technical roadmaps and operational strategies, aligning solutions and support practices with organizational, regulatory, and risk-management requirements. Participates in on-call and after-hours production support as required.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related technical discipline.
• Minimum of 5 years of progressive experience in technology operations.
• Advanced understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
• Proven track record in technology governance, strategic planning, and operational excellence.

Nice To Haves

• Advanced certifications such as CISSP, CCIE, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.
• Extensive experience with multi-cloud environments, automation frameworks, and infrastructure as code.
• Knowledge of ITIL, DevOps, Agile methodologies, and enterprise architecture frameworks.

Responsibilities

• Develop end-to-end knowledge of Zelle and RTP payment processing, system dependencies, and support processes to investigate issues, coordinate incident resolution, and improve platform stability and operational maturity.
• Deliver technology operations for assigned systems or services, meeting targets for performance, availability, reliability, and security.
• Own and execute defined processes; develop and maintain technology standards, runbooks, and governance patterns to reduce risk, support compliance, and improve daily operations.
• Plan, design, and implement technical solutions and operational improvements as part of larger initiatives or moderately complex efforts; coordinate tasks for lower-level technical professionals where appropriate.
• Evaluate tools, processes, emerging technologies, automation, and optimization techniques, and implement changes that improve efficiency, reliability, or supportability.
• Provide technical guidance and informal coaching, participate in design and code reviews, assist with complex troubleshooting, and share best practices and documentation.
• Translate technical and business requirements into implementation plans and recommend product, service, or operational enhancements.
• Collaborate with vendors, partners, and adjacent teams on integration and solution design, ensuring alignment with operational and architectural expectations.
• Monitor and analyze operational metrics, logs, and observability data; identify issues, recommend remediation, and drive continuous improvement.
• Respond to medium- to high-priority incidents through identification, triage, troubleshooting, restoration, root-cause diagnosis, and implementation of long-term fixes.
• Contribute to incident management, disaster recovery, and business continuity procedures, and lead technical investigation and resolution of significant incidents within the area of responsibility.
• Support production changes, releases, modernization, resiliency, disaster recovery, and business continuity initiatives.
• Participate in on-call and after-hours production support as required.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior