Technology Operations Consultant - Problem Management (On-site)

Truist • Greensboro, NC

5d • Onsite

About The Position

The Technology Operations Consultant - Problem Management applies technical troubleshooting, analytical, and operational experience to complex problems affecting production technology. The role works across technical and operational teams to conduct reactive and proactive Problem Management, identify root causes, reduce recurring incidents, uncover systemic technology risk, and improve production stability. The position collaborates with Incident Management, Major Incident Management, engineering, infrastructure, cloud, network, application, and Production Services teams to investigate significant and recurring issues and drive sustainable corrective action.

The role uses thematic, trend, predictive, and proactive analysis across incident, problem, change, monitoring, and other operational data to identify recurring failure patterns, emerging risks, and prevention opportunities. The position is on-site, with an expectation of working in the office five days per week, and is on the first shift. Truist will not sponsor work visas or provide immigration-related support for this position.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, training, and work-related experience.
• Minimum of 5 years of professional experience in infrastructure engineering.
• Strong knowledge of enterprise infrastructure technologies, including cloud, network, database, storage, platform, computing, and middleware.
• English language fluency is required.

Nice To Haves

• Problem Management experience in a large-scale technology or production environment, including reactive and proactive Problem Management, root cause analysis, and corrective action management.
• Hands-on technical troubleshooting experience in one or more disciplines such as network administration, cloud administration, server administration, infrastructure operations, application support, database administration, Site Reliability Engineering, or production engineering.
• Ability to investigate complex or recurring technology issues, analyze technical evidence, challenge assumptions, and work across engineering teams to identify underlying and contributing causes.

Responsibilities

• Designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.
• Applies automation, monitoring, and optimization techniques to support high availability and infrastructure performance.
• Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements.
• Collaborates with cross-functional teams and stakeholders to integrate technologies and improve infrastructure standards and processes.
• Troubleshoots and resolves complex technical issues affecting infrastructure performance and reliability.
• Supports compliance with technology strategies, standards, and governance to mitigate risks and meet regulatory requirements.
• Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.
• Provides technical guidance and direction to lower-level technical professionals.
• Develops technical solutions through in-depth analysis of infrastructure systems and leads infrastructure processes.
• Conducts reactive and proactive Problem Management to identify root causes, reduce recurring incidents, uncover systemic risk, and improve production stability.
• Works with Incident Management, Major Incident Management, engineering, infrastructure, cloud, network, application, and Production Services teams to investigate significant and recurring issues and drive sustainable resolution.
• Analyzes incident, problem, change, monitoring, and other operational data to identify recurring failure patterns, emerging risks, and opportunities for prevention.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated as applicable
• 10 sick days, prorated as applicable
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Senior