On-Site Management Executive

Akam Associates Inc.•New York, NY

7h•$115,000 - $150,000•Onsite

About The Position

The On-Site Management Executive (“GM”) is the senior AKAM representative at the property level, responsible for comprehensive operations, administration, and fiscal management of a condominium, cooperative, or mixed-use property. The role ensures effective communication among residents, staff, the Board, and AKAM leadership while advancing service quality, regulatory compliance, and building operations. The position calls for an organized, service-oriented professional able to manage complex building operations with confidence and diplomacy and who reflects AKAM’s hospitality-driven culture. The GM oversees resident and Board relations, property finances, physical plant operations, onsite personnel, resident experience, and compliance and risk management. The role supervises and develops onsite staff; coordinates budgets, audits, vendors, maintenance, and capital projects; facilitates Board and committee meetings; and supports elevated resident service and community engagement. The GM is expected to be proficient in, or develop fluency with, the listed property, financial, compliance, workforce, and communication platforms. The position reports to the Managing Director.

Requirements

Minimum 5–7 years of experience managing luxury residential or mixed-use buildings.
Strong leadership and team-development skills.
Proficiency in property management systems and financial reporting.
In-depth knowledge of NYC codes, compliance agencies, and labor environments.
Excellent communication, organization, and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced, high-expectation environment.

Nice To Haves

Bachelor’s degree in Business Administration or a related field is preferred.

Responsibilities

Serve as liaison among residents, owners, the Resident Manager, staff, vendors, the Board, and AKAM leadership, providing timely and professional customer service.
Prepare and distribute Board packages at least three business days before scheduled meetings; attend and facilitate monthly, annual, and special Board and committee meetings; guide discussions and follow up on action items.
Build positive relationships within the property and surrounding community and represent AKAM professionally.
Manage the property’s financial, business, and administrative operations; collaborate with Finance on annual operating and capital budgets; monitor budgets and proactively report variances.
Review and accurately code invoices and ensure timely processing through AvidXchange.
Monitor arrears, coordinate collections, and facilitate legal actions when necessary.
Oversee bank accounts, reconciliations, and financial statements; support annual audits, tax filings, insurance renewals, and capital planning.
Inspect the property regularly to ensure its condition, cleanliness, and safety meet AKAM standards.
Oversee the Resident Manager’s preventive maintenance, routine repairs, and emergency response procedures.
Coordinate vendor contracts, requests for proposals, and capital and infrastructure project execution.
Ensure compliance with relevant regulatory agencies, address violations promptly, and maintain property records such as inspections, permits, and contracts through Site-Compli.
Promote sustainability, energy efficiency, and life-safety initiatives with internal and external partners.
Supervise and develop Resident Managers, Assistant Managers, and administrative personnel; oversee hiring, onboarding, and ongoing training.
Manage payroll, PTO, and scheduling through ADP within approved budgets; conduct staff reviews, development planning, performance improvement, and team meetings.
Collaborate with HR and legal counsel on labor relations, union matters, and compliance issues; promote accountability, professionalism, and respect.
Champion AKAM’s hospitality-first service culture and oversee the appearance, upkeep, and functionality of resident amenities.
Use BuildingLink to support resident communication, service requests, and engagement; communicate building updates, projects, and community events proactively.
Support community-building initiatives that promote resident satisfaction and the property’s reputation.
Maintain compliance with governing documents, insurance requirements, and applicable city and state regulations; coordinate filings, renewals, and audits with Compliance and Risk Management.
Track violations and regulatory deadlines through Site-Compli and ensure prompt resolution and documentation.
Ensure insurance certificates, vendor certificates of insurance, and contracts are current and properly filed.
Attend hearings, arbitrations, or agency inspections as required.
Use or develop fluency with Yardi, AvidXchange, BuildingLink, Site-Compli, FreshService, DocuSign, ADP, Monday.com, and Microsoft Office Suite.
Represent AKAM and the property with professionalism, integrity, and a polished appearance; stay informed about industry practices, local regulations, and building management innovations.