Technology Infrastructure Specialist
About The Position
The Technology Infrastructure Specialist is an on-site, hands-on IT role within Mondelēz International’s Technology and Digital Services team at the Clif Bar Plant in Twin Falls, Idaho. The role manages day-to-day infrastructure services—including networks, hosting, end-user computing, printing, and fixed and mobile voice services—to support reliable site operations and enterprise standards. The specialist provides technical support, coordinates vendors, and partners with site leadership, operations, and global, regional, and local technology teams to deliver cost-effective, responsive services. Reporting to the Onsite Controls Engineer, with a dotted line to the People Lead, the role supports technology reliability, uptime, security, and service delivery across the operation. It also contributes to site improvement initiatives, capital planning, budgeting, project coordination, employee onboarding and training, and ongoing technical development. The position is 100% onsite and supports a fast-paced, multi-shift manufacturing environment.
Requirements
- At least 2 years of experience in IT infrastructure support, including networks, end-user computing, and vendor coordination.
- Working knowledge of IT infrastructure systems, including networking, hosting, printing, and voice services.
- Experience with vendor relationship management and supplier coordination.
- Strong customer-service orientation and effective verbal and written communication skills.
- Ability to work effectively with internal teams and external partners and lead coordination efforts when necessary.
- Technical troubleshooting and problem-solving skills.
- Ability to work in a fast-paced, multi-shift environment and respond to technology needs across the operation.
- Ability to be occasionally on call and participate in projects during holidays, shutdowns, and other off-schedule periods as business needs require.
Nice To Haves
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and experience.
- Familiarity with manufacturing or operational environments.
Responsibilities
- Manage on-site IT infrastructure services, including networks, hosting, end-user computing, printing, and fixed and mobile voice services, ensuring reliable day-to-day operations across all shifts.
- Coordinate with global, regional, and local technology teams to implement enterprise initiatives and vendor agreements at the site.
- Oversee vendors performing IT services, ensuring service quality, responsiveness, and adequate resource coverage across the site.
- Partner with the Onsite Controls Engineer and cross-functional teams to align technology infrastructure with safety, quality, production, and other operational priorities.
- Advocate for and support the site’s Integrated Lean Six Sigma initiatives related to technology reliability, uptime, and continuous improvement, and participate in information flow and escalation processes as required.
- Provide IT field services across the site, troubleshooting and resolving infrastructure issues promptly to minimize operational disruption.
- Maintain awareness of site technology standards, security protocols, and enterprise IT policies, and ensure local compliance.
- Participate in capital planning, budgeting, and project coordination for technology infrastructure improvements.
- Communicate with site leadership, operations teams, and external vendors to support transparency, alignment, and timely resolution of technology issues.
- Support employee onboarding and training on technology tools, systems, and best practices as needed.
- Keep current with technical competencies and industry developments inside and outside Mondelēz International.
Benefits
- Health insurance
- Wellness and family support programs
- Life and disability insurance
- Retirement savings plans
- Paid leave programs
- Education-related programs
- Paid holidays and vacation time
- Eligibility to participate in a competitive bonus program, with the possibility of overachievement based on performance and company results
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
