Technology Infrastructure Specialist

Mondelēz International • Twin Falls, ID

3d • Onsite

About The Position

The Technology Infrastructure Specialist is an on-site, hands-on IT role within Mondelēz International’s Technology and Digital Services team at the Clif Bar Plant in Twin Falls, Idaho. The role manages day-to-day site IT infrastructure services, including networks, hosting, end-user computing, printing, and fixed and mobile voice services. It provides technical support and operational oversight to keep site technology reliable, cost-effective, and aligned with local operational needs and enterprise standards.

The specialist works with global, regional, and local technology teams; site leadership and operations; and external vendors. The role oversees vendor service quality and resource needs, supports enterprise initiatives, and helps align infrastructure with safety, quality, and production priorities. It also contributes to continuous improvement, project coordination, capital planning, and budgeting. The position reports to the Onsite Controls Engineer, with a dotted-line relationship to the People Lead, and is 100% onsite.

Requirements

• At least 2 years of experience in IT infrastructure support, including networks, end-user computing, and vendor coordination.
• Working knowledge of IT infrastructure systems, including networking, hosting, printing, and voice services.
• Experience with vendor relationship management and supplier coordination.
• Strong customer service orientation and effective verbal and written communication skills.
• Ability to work effectively with internal teams and external partners and lead coordination efforts when necessary.
• Technical troubleshooting and problem-solving skills.
• Ability to work in a fast-paced, multi-shift environment and respond to technology needs across the operation.
• Ability to be occasionally on call and participate in projects during holidays, shutdowns, and other off-schedule periods when business needs require.

Nice To Haves

• Associate’s or bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and experience.
• Familiarity with manufacturing or operational environments.

Responsibilities

• Manage on-site IT infrastructure services, including networks, hosting, end-user computing, printing, and fixed and mobile voice services, to support reliable day-to-day operations across all shifts.
• Coordinate with global, regional, and local technology teams to deliver enterprise initiatives and vendor agreements effectively at the site.
• Oversee and coordinate vendors performing IT services, ensuring service quality, responsiveness, and adequate site resources.
• Partner with the Onsite Controls Engineer and cross-functional teams to align infrastructure with safety, quality, and production priorities.
• Advocate for and support site Integrated Lean Six Sigma initiatives related to technology reliability, uptime, and continuous improvement.
• Participate in information-flow and escalation processes as required.
• Provide IT field services across the site and troubleshoot and resolve infrastructure issues promptly to minimize operational disruption.
• Maintain awareness of site technology standards, security protocols, and enterprise IT policies, and ensure local compliance.
• Participate in capital planning, budgeting, and project coordination for infrastructure improvements.
• Communicate with site leadership, operations teams, and vendors to maintain transparency and resolve technology-related issues in a timely manner.
• Support onboarding and training of site employees on technology tools, systems, and best practices as needed.
• Keep current with technical competencies and industry developments within and outside Mondelēz International.

Benefits

• Highly competitive bonus program, with the possibility of overachievement based on performance and company results.
• Health insurance.
• Wellness and family support programs.
• Life and disability insurance.
• Retirement savings plans.
• Paid leave programs.
• Education-related programs.
• Paid holidays and vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed