Technology I - Help Desk

Universities of Wisconsin • Superior, WI

6d

About The Position

Are you looking for a challenging, yet fun job to hone your customer service skills, strengthen your communication and problem-solving skills, and stay current with technology, while building a strong resume? If so, then the IT Help Desk Customer Support position is the job for you! The IT Help Desk provides a learning, supportive, team environment.

Our top-notch IT Help Desk Customer Support position serves as a phone, email, and walk-in computing resource and support to UW-Superior, students, alumni, faculty, staff, and affiliates. Our employees respond to inquiries concerning campus-wide applications, network connectivity, PC & Macintosh computer hardware and operating systems, application software, internet browsers, and other supported software.

Great customer service, listening, communication, questioning, and problem-solving skills are important. A basic knowledge of computer systems, software, and campus-wide applications with an ability to learn technical concepts and new applications quickly are key components of this position.

Student employees hired for this position will start their training learning about our computer labs and classroom technology. Supporting other students in the lab environment will involve answering questions and maintaining printers (paper/toner/etc.).

Supporting classrooms will involve regularly scheduled classroom visits to check on equipment and reporting any failures to our classroom technicians. Student employees will also support faculty during on-call situations to help diagnose and instruct the user how to operate the classroom equipment.

Requirements

• At least half-time student status.
• Commitment to work 10-12 hours/week up to a maximum of 20 hours/week when classes are in session (potentially up to 40 hours/week when classes are not in session and over summer).
• Great customer service skills.
• Listening skills.
• Communication skills.
• Questioning skills.
• Problem-solving skills.
• Basic knowledge of computer systems, software, and campus-wide applications.
• Ability to learn technical concepts and new applications quickly.
• Must have a social security card and a form of identity to complete hiring paperwork.
• Employment will require a criminal background check.
• Employment is subject to federal laws that require verification of identity and legal right to work in the United States as required by the Immigration Reform and Control Act.

Responsibilities

• Serves as a phone, email, and walk-in computing resource and support to UW-Superior, students, alumni, faculty, staff, and affiliates.
• Responds to inquiries concerning campus-wide applications, network connectivity, PC & Macintosh computer hardware and operating systems, application software, internet browsers, and other supported software.
• Supports other students in the lab environment by answering questions and maintaining printers (paper/toner/etc.).
• Supports classrooms by regularly scheduled classroom visits to check on equipment and reporting any failures to classroom technicians.
• Supports faculty during on-call situations to help diagnose and instruct the user how to operate classroom equipment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed