Help Desk Specialist I

HealthPoint Careers•Renton, WA

2d•Onsite

About The Position

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries over the phone, via email or through ticketing system. Compensation is dependent on skills and experience.

Requirements

High School Diploma or combination of education and experience equivalent required.
Two-years of professional experience in technical support including networked printer setup, desktop troubleshooting and handling technical issues over the phone is preferred.
Must have excellent verbal and written communication skills.
Ability to work well with others, cooperatively, professionally, and courteously.
Ability to work well in a fast paced, inbound call environment.
Must have excellent customer service skills.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instruction.
Constructive thinking and alternative short- to long-term solutions must be considered.
Ability to operate computers and related software programs including Microsoft Office, Active Directory, and Exchange.
Basic knowledge of LAN and WAN technologies.
Valid Washington State Driver’s License with an acceptable driving record determined by HealthPoint’s insurance carrier.

Nice To Haves

CompTIA IT Fundamentals Certification or equivalent certificate
Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series.
All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer . Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products.
All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Responsibilities

Take inbound calls to IT Helpdesk regarding various hardware and software problems.
Provide technical support to internal employees including employees working remotely.
Setup and maintain personnel accounts through Active Directory.
Support and troubleshoot issues with Microsoft Office, Windows Operating System, and other desktop related issues.
Install software for new and existing employees.
Assist in hardware and software upgrades.
Maintains good attendance, is punctual and works full scheduled shift as a condition of employment.
Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.
Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.
Other duties as assigned by supervisor.

Benefits

Medical
Dental
Vision for employees and their families/dependents
HSA
FSA plans
Life Insurance
AD&D
Disability Coverage
Employee Assistance Program
Wellness Program
PTO Plan for full-time benefited employees.
Extended Illness Time Away of 40 hours
8 holidays and 3 floating holidays
Compassion Time Away up to 40 hours
Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
Retirement Plan with Employer Match
Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.