Technology/Healthcare Delivery Lead Senior Manager - Payer

Accenture•Atlanta, GA

About The Position

Accenture is seeking an experienced Program Delivery Lead to manage complex, full-lifecycle technology programs for healthcare clients, with a focus on health payers. The Senior Manager is accountable for delivery quality, schedule, budget, and client outcomes, leading programs from strategy and mobilization through implementation, go-live, and post-deployment optimization. The role requires combining payer industry knowledge, technology fluency, and executive-level client leadership to resolve complex business and technology challenges and build trusted relationships with senior client executives. The role leads cross-functional Accenture, client, and technology partner teams, including globally distributed onshore and offshore teams. It translates business objectives and technology strategy into governed program plans with clear accountability, milestones, and measurable outcomes; manages risks, issues, escalations, and dependencies; and applies knowledge of technology, architecture, applications, data, cloud, and emerging technologies to connect delivery with business outcomes. The Senior Manager also coaches and develops teams, contributes to an inclusive working environment, strengthens client relationships, and supports practice growth by identifying and shaping opportunities. Travel may be required, varying from 0% to 100% depending on business need and client requirements.

Requirements

At least 8 years of experience leading complex technology programs, including multiple large-scale, full-lifecycle implementations from mobilization through go-live and post-deployment optimization.
At least 5 years of experience in the healthcare payer and/or Pharmacy Benefit Management (PBM) industry, with knowledge of claims, enrollment and eligibility, benefits, and provider data management.
At least 3 years of experience engaging and influencing senior client business and technology leaders, including communicating program strategy, delivery status, risks, issues, and recommendations.
At least 3 years of experience leading large, cross-functional, geographically distributed teams and applying technology expertise, including Agile/Scrum delivery methods, to achieve business and program outcomes.
Bachelor's degree or equivalent, with a minimum of 12 years of work experience; alternatively, an associate degree with a minimum of 6 years of work experience.

Nice To Haves

Experience leading cloud, data, AI, application modernization, platform transformation, or other large-scale technology modernization programs.
Certifications or demonstrated experience with Microsoft Azure, AWS, or Google Cloud.
Demonstrated experience applying generative AI and AI-enabled tools within technology delivery or business transformation.
PMP, Agile, Scrum, SAFe, or similar program/project delivery certification.
Experience helping shape new client opportunities, proposals, or follow-on transformation work.

Responsibilities

Lead complex, large-scale technology programs and deliver high-quality work on time and within budget while achieving client outcomes.
Advise senior client executives on program status, strategic priorities, decisions, risks, issues, and dependencies.
Lead cross-functional Accenture, client, and technology partner teams throughout the delivery lifecycle, including globally distributed onshore and offshore teams.
Translate business objectives and technology strategy into program plans with governance, accountability, milestones, and measurable outcomes.
Identify, manage, and resolve program risks, issues, and escalations across organizational boundaries.
Apply knowledge of technology, architecture, applications, data, cloud, and emerging technologies to inform decisions and link technology delivery to business outcomes.
Improve delivery performance, processes, quality, and client value in complex transformation environments.
Lead, coach, and develop high-performing teams and foster collaboration, accountability, inclusion, and professional growth.
Maintain communication, governance, and dependency management among client stakeholders, Accenture leadership, delivery teams, and technology partners.
Contribute to practice and business growth by identifying client needs, shaping opportunities, and bringing relevant Accenture capabilities and perspectives to clients.