Technology/Healthcare Delivery Lead Manager - Payer

Accenture•Arlington, TX

About The Position

Accenture is seeking an experienced Program Delivery Manager to support complex, full-lifecycle technology programs for healthcare clients, particularly in the payer sector. The role combines healthcare payer knowledge, technology fluency, and client engagement skills to help deliver measurable business outcomes. The successful candidate will manage cross-functional teams from planning and mobilization through delivery, go-live, and post-deployment optimization, navigating ambiguity, competing priorities, and business and technology challenges while communicating with client and Accenture leadership. Working with Senior Managers and other program leaders, the Manager will oversee delivery, develop team members, strengthen client relationships, and identify ways to improve program performance and create client value. Depending on the engagement, the role involves working with Accenture teams, technology partners, and client stakeholders. Travel may be required and can range from 0 to 100%, depending on business need and client requirements.

Requirements

At least 5 years of experience leading complex technology programs, including multiple large-scale, full-lifecycle implementations from mobilization through go-live and post-deployment optimization.
At least 3 years of experience in the healthcare payer and/or Pharmacy Benefit Management (PBM) industry, including knowledge of core payer processes such as claims, enrollment and eligibility, benefits, and provider data management.
At least 2 years of experience engaging and influencing senior client business and technology leaders, including communicating program strategy, delivery status, risks, issues, and recommendations.
At least 2 years of experience leading large, cross-functional, geographically distributed teams and applying technology expertise, including Agile/Scrum delivery methods, to achieve business and program outcomes.
Bachelor's degree or equivalent, with a minimum of 12 years of work experience; alternatively, an associate degree with a minimum of 6 years of work experience.

Nice To Haves

Experience leading cloud, data, AI, application modernization, platform transformation, or other large-scale technology modernization programs.
Certifications or demonstrated experience with major cloud platforms, including Microsoft Azure, AWS, or Google Cloud.
Experience applying generative AI and AI-enabled tools within technology delivery or business transformation.
PMP, Agile, Scrum, SAFe, or similar program/project delivery certification.
Experience helping shape new client opportunities, proposals, or follow-on transformation work.

Responsibilities

Manage workstreams within complex, large-scale technology programs to support high-quality, on-time, and on-budget delivery.
Translate business objectives and technology strategy into actionable plans, milestones, deliverables, and measurable outcomes in partnership with program leadership.
Lead cross-functional Accenture, client, and technology partner teams throughout the delivery lifecycle, including geographically distributed onshore and offshore teams.
Build client stakeholder relationships and communicate delivery status, accomplishments, decisions, risks, issues, and dependencies.
Identify, manage, and escalate program risks and issues, coordinating across teams and organizational boundaries to maintain delivery momentum.
Apply knowledge of technology, applications, data, cloud, and emerging technologies to support program decisions and connect technology delivery to business outcomes.
Manage program governance and delivery activities, including planning, financial tracking, resource coordination, status reporting, quality management, and dependency management.
Oversee client deliverables to ensure they are accurate, complete, consistent, and aligned with program objectives.
Identify opportunities to improve delivery performance, processes, quality, and client value.
Coach and develop analysts and consultants while fostering an inclusive, collaborative, and accountable team environment.
Support practice and business growth by identifying client needs and contributing to proposals, solution development, and follow-on opportunities.