Technology Field Technician - SITECH

Empire Cat•Mesa, AZ

9d•Onsite

About The Position

This role involves installing, troubleshooting, and repairing telematics devices and components. The technician will also perform software updates, basic troubleshooting of electronic systems, and communicate with clients regarding service status. The position requires travel to various client locations, including construction, mining, and landfill sites, and may involve overnight stays and working evenings or weekends. A key aspect of the role is preparing detailed service reports, maintaining a company vehicle, and upholding a professional image. Safety adherence and compliance with company policies are paramount.

Requirements

Strong computer and phone skills to send emails/texts; use Microsoft Office applications; and access and search the internet.
Ability to utilize a laptop computer to access and maintain work order system, email, order parts, perform software updates, and locate installation and repair data, complete registry editing.
Ability to learn how to read and interpret electrical system diagrams in order to perform installations and repairs.
Ability to understand analog and digital sensors and their application and utilization to augment GPS data.
Ability to learn how to troubleshoot electrical wiring on heavy equipment.
Ability to understand a multi-meter and to test for voltage, current, and continuity.
Ability to learn functionality and application of GPS and telematics devices.
Basic mechanical skills and knowledge; fabrication practices; and ability to use hand and portable power tools.
Adequate communication skills to schedule and explain repairs, maintenance, and updates to clients.
Ability to work in a collaborative, team-oriented manner.
Ability to travel to remote locations, stay overnight, as well as work weekends and after hours.
Ability to make decisions and work independently.
Must have acceptable attendance to meet all company standards and requirements.
Proof of high school diploma or General Education Degree (GED).
Ability to achieve MSHA certification.
Current Driver’s license.
Must be able to communicate (speak, read, comprehend, write) in English.

Nice To Haves

Experience with common automotive systems and equipment preferred.

Responsibilities

Install, troubleshoot, and repair telematics devices.
Perform hardware and software updates as necessary.
Perform basic troubleshooting of digital and analog electronic components, electrical wiring, and related mechanical systems.
Travel to client locations, which may include construction, mining, and landfill sites.
Prepare detailed service reports and submit them to the billing department in a timely manner.
Maintain company vehicle and equipment in optimal condition.
Uphold a professional image that reflects positively on the company.
Travel out of town for days at a time and work evenings and/or weekends as necessary.
Work safely at all times and adhere to all applicable safety policies.
Comply with all company policies, procedures, and standards.
Own and maintain required personal tools.
Learn and utilize company business systems for research, placing orders, and tracking job-related activities.
Assist Technicians II and III with grade control installations as needed.
Follow standard operating procedures.
Perform preventative maintenance duties as needed.
Schedule own work for maximum efficiency and effectiveness in the service planner’s absence.
Develop client relations that enhance and inspire trust in the company brand.
Maintain open communications with manager and peers.
Communicate with proper individuals to clarify instructions, solve technical-related issues, or discuss scope and progress of the job.
Work within and promote corporate values.