SITECH - Technician

SITECH NorthWest•Billings, MT

3d•Onsite

About The Position

The SITECH Service Technician is the first-call for support and technical services. This position is based in Billings, MT. This position is responsible for the installation, calibration, and troubleshooting of 2D/3D technology products that are available through Trimble. Success in this position is heavily dependent upon the ability to understand, apply, and communicate machine control and site positioning technology solutions.

Requirements

High School Diploma or GED equivalent.
Experience in land surveying or in the construction industry with heavy machinery operation preferred.
Proficient in Microsoft Word, Excel, and Outlook.
Excellent customer service skills.

Responsibilities

Perform service work on customers' equipment including, but not limited to, diagnostics, testing, repair, minor fabrication, calibration, upgrading and cleaning.
Provide support and troubleshooting to customer and service technicians. Answer questions and resolve issues involving the appropriate SITECH staff.
Provide technical support as needed for prompt, accurate resolution of unique or complex issues.
Escalate unresolved customer and service technician issues.
Be able to demonstrate and describe the functions and features of the core products and supplies in the store in order to advise customers on the best solutions for their businesses.
Capture all pertinent customer information including, but not limited to, purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes.

Benefits

401k w/ Company Match and Profit Sharing
Paid Vacation, Holiday & Sick Leave
Premera Blue Cross Medical w/Telehealth & Dental
VSP Vision Insurance
Company Paid Life, AD&D & Disability Insurance
Employee Assistance Program
Quarterly Employee Recognition Cash Program
CAT Products, Rental/Sales Discounts
Credit Union Membership is available
Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
Seniority Bonus, starting at 5+ years
Employee Referral Bonus
safety boot reimbursement