Technology Enablement Manager

First Western • Quinte West, ON

1d • Onsite

About The Position

The Technology Enablement Manager drives innovation, integration, and adoption across First Western Trust’s core business platforms, with a focus on environments including FIS IBS, Baker Hill, and Cheetah. This role ensures technology investments translate into simplicity, productivity, and improved employee and client experiences. Serving as a business-facing product and enablement leader, you will own cross-platform workflows and champion modernization through automation and data-informed decision making. This position acts as the organization’s ‘lead at the seams,’ where systems intersect and meaningful innovation is delivered.

Requirements

• 3–5 years of experience in technology adoption, enablement, or strategy development (required).
• Experience within banking or financial services environments.
• Strong analytical, problem‑solving, and process‑improvement skills.
• Ability to manage large projects with limited supervision.
• Excellent communication skills, including translating technical concepts for non‑technical audiences.
• High emotional intelligence and ability to influence across teams.

Nice To Haves

• Bachelor’s degree in Information Technology, Enterprise Application Management, or related field (preferred).

Responsibilities

• Drive the exploration and adoption of emerging technologies to automate routine tasks, increase staff productivity, and enhance client facing experiences.
• Manage our team’s desire to disrupt and innovate with modern technology by challenging legacy thinking, piloting emerging technology and contributing to our technology roadmap.
• Enhance the use of technology across the organization to personalize client experiences through automation, intuitive process, easy to use interfaces, and simplicity.
• Own and improve end-to-end workflows that span core banking, lending, investment, and Microsoft platforms.
• Serve as the Business Application Owner for company-wide cross-departmental technology.
• Drive operational excellence by streamlining technology platforms, auditing the tech stack, and implementing analytics to eliminate inefficiencies across departments.
• Enable data-informed decision making across departments.

Benefits

• Competitive base salary: $86,000 - $138,000/YR, plus strong bonus potential.
• 401(k) plan with employer match.
• Paid parking and transportation benefits.
• Comprehensive health and wellness benefits, including: Health savings accounts (HSA), Flexible spending accounts (FSA), Medical, dental, and vision coverage
• Generous paid time off and bank holidays.
• Access to training and professional development programs.
• Sponsorship and support for obtaining professional certifications.
• A culture of collaboration, continuous improvement, and shared success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees