Manager, ILS Operations & Technology Enablement

The Walt Disney Company•Glendale, CA

1d•Onsite

About The Position

The Strategic Development team designs and evolves the compliance architecture of the International Labor Standards (ILS) group to meet multi-regulatory human rights due diligence (HRDD) requirements across jurisdictions. Serving as a centralized hub to enable effective compliance execution, the team leads compliance strategy & program design, regulatory readiness, operating model evolution, technology & platform strategy, and enterprise enablement. Strategic Development collaborates closely with global compliance operations, regional management, enterprise technology, legal, policy, and business leaders to ensure the compliance system is scalable, HRDD-ready, and risk-aligned. The Manager, ILS Operations & Technology Enablement leads the department’s operational excellence and technology enablement portfolio within Strategic Development and develops the team responsible for delivering this mandate. This leadership role leads a team responsible for: Business ownership of the ILS Program compliance platform; Cohesive technology and data governance alignment across the department’s compliance ecosystem; Workflow modernization and performance optimization initiatives; Implementation of an HRDD-ready compliance operating model; Centralized standards for platform governance and operational execution.

Requirements

8+ years in compliance operations, enterprise transformation, or technology-enabled operational roles
3+ years of people management experience with demonstrated team development impact
Demonstrated experience leading cross-functional transformation initiatives
Experience serving as business owner for enterprise platforms
Experience delivering measurable operational performance improvements
Experience building business cases for technology investment
Program and project leadership
Change implementation sequencing
Operating model enhancement support
Cross-functional alignment
Process mapping and workflow engineering
Platform governance and system requirements definition
Data governance and KPI design
Risk and control integration
Regulatory requirement translation into system logic
Automation and AI enablement strategy
Ability to identify structural inefficiencies and root causes
Strong quantitative and data interpretation capability
Business case modeling and cost-benefit analysis
Systems thinking across multi-regulatory environment
Ability to work cross-functionally across compliance, legal, technology, and business teams
Clear executive communication and structured presentation skills
Ability to operate in ambiguous, evolving regulatory environments
Strong stakeholder management and prioritization capability
Talent development and coaching
Delegation with accountability
Performance management
Capability building in technical teams
Constructive feedback and succession planning
Bachelor’s degree in international studies, political science, public policy, economics, business administration, sustainability, supply chain management, information systems, or related field

Nice To Haves

Exposure to global regulatory compliance environments (e.g., UFLPA, EUDR, CSDDD)
Familiarity with governance and risk frameworks (e.g., COSO ERM, ISO 37301, IIA Three Lines)
Advanced degree preferred

Responsibilities

Centralize operational and technology standards to prevent duplication, siloed builds, and architectural misalignment.
Serve as the accountable business owner for the ILS Program compliance platform and partner with Enterprise Technology to define system requirements
Establish governance standards for backlog prioritization, feature approval, sustainment planning, data governance, and documentation
Ensure platform evolution aligns with the department’s broader technology strategy
Identify fragmentation risks across compliance platforms and escalate alignment recommendations
Participate in cross-functional governance forums to promote ecosystem integration
Define principles for system interoperability, data consistency, and user experience coherence
Support the definition of a departmental multi-year technology roadmap aligned to regulatory obligations and operating model design
Identify high-impact automation and AI use cases within compliance operations
Develop pilots and business cases for workflow automation and risk-based decision support
Establish guardrails for responsible AI use in compliance decision environments
Measure impact of automation on cost, cycle time, and risk mitigation
Define business data ownership and data quality standards for compliance platforms
Partner with enterprise data teams to integrate compliance data into corporate data architecture
Establish KPI dashboards and operational metrics (e.g., cycle time, control effectiveness, exception rates, risk distribution)
Ensure traceability between regulatory requirements, controls, and system outputs
Build and institutionalize a centralized operational excellence capability.
Lead structured workflow modernization initiatives across compliance execution
Establish process design standards and documentation norms for the department
Reduce manual workload and operational inefficiencies through disciplined process engineering
Introduce performance dashboards to drive accountability and continuous improvement
Promote consistent execution standards across regions and regulatory programs
Lead technology-enabled transformation initiatives aligned to the department’s integrated operating model
Translate structural and governance decisions into system and workflow implications
Ensure platform capabilities support role clarity, decision rights, and cross-functional integration
Support operating model implementation by embedding process and technology coherence
Develop business cases for platform and workflow investments
Propose annual OKRs and performance targets for team
Support Strategic Development team budget planning with spend forecasts and ROI modeling
Provide data-driven justifications for technology and optimization initiatives
Lead, coach, and develop a team of operational specialists to deploy technology-enabled solutions
Establish clear performance expectations aligned to departmental strategy
Build technical and strategic capability across platform ownership, workflow design, and analytics
Create succession depth and development pathways for direct reports
Foster a culture of structured problem-solving, performance discipline, and continuous improvement
Model cross-functional collaboration and professional maturity in politically complex environments