Technology Depot Operations Manager

Booz Allen Hamilton•Chantilly, VA

2d•Remote

About The Position

Technology Depot Operations Manager The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply advanced consulting skills and extensive technical expertise, including full industry knowledge. Develop innovative solutions to complex problems. Work without considerable direction, and mentor and supervise team members.

Requirements

5+ years of experience leading a customer service team in an operational or technical support environment
2+ years of experience using enterprise ticketing platforms such as ServiceNow
Experience analyzing ticket, service, or operational trends to identify and implement process improvement initiatives
Experience with change and knowledge management practices in an operations or service delivery setting
Knowledge of service delivery operations and Service Level Agreement (SLA) management to ensure consistent and measurable service performance
Ability to manage operations to define SLAs, including monitoring performance metrics and driving corrective actions
Ability to leverage AI tools and automation technologies to enhance operational efficiency and improve service processes
Bachelor’s degree

Responsibilities

Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications.
Apply advanced consulting skills and extensive technical expertise, including full industry knowledge.
Develop innovative solutions to complex problems.
Work without considerable direction, and mentor and supervise team members.
Manage operations to define SLAs, including monitoring performance metrics and driving corrective actions.
Leverage AI tools and automation technologies to enhance operational efficiency and improve service processes.