Technology Operations Manager

Digital Media Management

2d • Onsite

About The Position

Digital Media Management (DMM), a Keywords Studios company, is a leading full-service digital agency, content studio and incubator specializing in social-first, “always-entertaining†marketing. DMM works with movie studios, television networks, streaming services and consumer brands to create groundbreaking social media campaigns via fan activations, innovative content creation, results-driven paid media planning, and strategic influencer-brand partnerships. We are currently seeking a Technology Operations Manager to join our East Coast team. This role will support the technology needs for a collection of global studios including DMM, Keywords Community Management and Waste Creative. Responsibilities include systems management, tech support assistance, equipment management, coordinating with global IT teams on policies and procedures and providing strategic thinking for technology and AI solutions. We are looking for someone who has experience in leveraging technology to support and advance business objectives, is solution oriented and understands the evolving technology landscape and AI.

Requirements

• 5+ years of relevant technical experience including Systems/Tool Implementation, Technology Planning, Tech Support, AI Integrations and Vendor Management
• Deep knowledge of creative production and business tools including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, Active Directory, etc.
• Experience in leveraging AI and machine learning to build efficiency across technology workflows
• Strong communication skills and attention to detail
• Knowledgeable of Apple and PC products and machines
• Experience with content security management and compliance
• Excellent time and project management skills
• Applicants must reside in the United States and be authorized to work in the U.S. This position is limited to U.S.-based employees for payroll and compliance reasons and is not eligible for international remote work.

Responsibilities

• Manage and optimize the technology operations for 3 global studios within Keywords Studios
• Create and implement the technical infrastructure to support business needs and proactively solve for issues and bottlenecks in process and systems
• Collaborate with global IT teams on long-term technology processes, requirements and solutions
• Leverage AI and machine learning to build efficient processes across the business and workflows
• Partner with global infosec and privacy teams to ensure compliance with data protection, content security policies and processes
• Acts as administrator for the group’s business systems and creative production tools
• Serve as a thought leader on technology infrastructure, expansion and AI integration
• Provide user support for Mac and PC operating systems and assess equipment needs globally
• Troubleshoot technology related issues across the group
• Act as point of contact for clients regarding content security compliance
• Coordinate and manage services between current vendors and outside contractors

Benefits

• DMM pays 100% of the cost for employee medical, dental, and vision premiums, as well as covers 40% of dependent premium costs.
• Employer paid life insurance
• A tax-advantaged health savings account (HSA)
• A 401(k) plan that provides employees with automatic enrollment at 3% of your salary with a full employer match of your first 3% contribution, all fully vested
• Paid family leave
• Open PTO: DMM offers unlimited vacation, 10 sick days & 5 mental health days
• DMM Fridays: Employees have the opportunity to sign off early and kick-start their weekends at 2pm on Fridays
• DEI specific training focused on preventing discrimination and harassment in the workplace
• ERGs focusing on diverse perspectives across DMM to promote diversity, inclusion, and shared experiences
• Generous donation match to non-profits of interest to our employees
• Extensive onboarding that includes working with multiple departments to learn the DMM way
• Frequent trainings on the latest tools and trends and how to optimize them for our clients

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed