Technology Delivery Leader

BrightClaim•Chicago, IL

20h•$165,300 - $235,000•Hybrid

About The Position

Genpact is hiring a Technology Delivery Leader to lead large software programs from end to end, spanning consulting, strategy, project execution, and business development. The role includes building organizational process frameworks and overseeing project scoping, estimation, resource planning, scheduling, and quality planning. The leader works closely with business development, client business and engineering teams, and internal engineering teams, and contributes thought leadership and requirements analysis. The position focuses on technology delivery and operations in Banking and Capital Markets (BCM), including leading digital transformation for large banks and planning and executing complex, large-scale projects in the sector. It requires client-delivery leadership, including client interaction, finalizing statements of work, and managing large teams. The Technology Delivery Leader applies broad and deep technology and industry knowledge alongside strategic business acumen, and manages expectations, crises, stakeholders, and teams. The role involves digital technologies, Agile projects, and coordination with business, operations, and support teams. It is hybrid and listed as a day job in the United States. Los Angeles, California-based candidates are not eligible. The approximate annual base compensation range is USD 165,300 to 235,000; the actual offer depends on factors including experience, skills, abilities, geographic location, and internal equity.

Requirements

Experience in delivery and operations in Banking and Capital Markets.
Excellent communication skills.
Hands-on experience managing client deliveries, including client interaction, finalizing statements of work, and managing large teams.
Broad and deep technology and industry knowledge, combined with strategic business acumen.
Ability to remain resourceful and confident under pressure, with demonstrated expectation- and crisis-management skills.
Experience leading digital transformation for large banks.
Experience planning and executing large, complex projects in the Banking and Capital Markets vertical.
Excellent problem-solving skills and ability to provide solutions.
Team-management and stakeholder-management experience.
Experience managing or delivering using digital technologies.
Experience working on Agile projects.
Ability to handle client interactions professionally.
Bachelor’s degree in Commerce, Economics, or Finance, or a Master’s degree in Business Administration or Business Analytics.
AWS Certified Solutions Architect – Professional certification.
Required skills: Agile Methodology, Change Management, Client Relations, Collaboration Tools, Commercial Excellence, Commercial Modeling, Design Thinking, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), and Storytelling.
English proficiency required; listed proficiency is Proficient (C2).

Responsibilities

Lead large software programs end to end, including consulting, strategy, project execution, and business development.
Build process frameworks for the organization.
Manage project scoping, estimation, resource planning, scheduling, and quality planning.
Work with business development, clients’ business and engineering teams, and internal engineering teams.
Gather and analyze requirements.
Provide thought leadership.
Manage client deliveries, including client interaction, finalizing statements of work, and managing large teams.
Lead digital transformation for large banks.
Plan and execute large, complex projects in the Banking and Capital Markets vertical.
Manage teams and stakeholders.
Manage and deliver projects using digital technologies and Agile approaches.
Coordinate and communicate with business, operations, and support teams.
Handle client interactions professionally and manage expectations and crises.