Technology Cons - SDC - Customer Digital Tech-Salesforce-FSO-Manager-Multiple Positions-1746297
About The Position
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Technology Consulting, Service Delivery Center, Customer Digital Technology - Salesforce (Financial Services Office) (Manager) (Multiple Positions) (1746297), Ernst & Young U.S. LLP, San Antonio, TX. Participate in all delivery phases of Salesforce Solution deployments for the Service Delivery Center. Work on Salesforce configurations and customizations. Work on Salesforce integrations and data migrations. Work in agile and sure-step methodologies. Lead team members in all delivery phases, including inception, elaboration, construction, and transition, across multiple engagements. Oversee the development of requirements specifications and design documents. Facilitate workshops to elicit functional requirements from client partners both remotely and on-site. Document, refine, and publish requirement artifacts in support of client business needs. Develop requirements specifications and design documents. Create use cases for business process flows. Document design workshop deliverables. Complete configuration documents. Conduct unit tests and analyze results to confirm that the developed code meets requirements. Support user acceptance testing and defect resolution. Develop training and communications materials to drive user adoption. Support the Senior Managers in upward stakeholder management and day-to-day management of the Salesforce Competency within the Service Delivery Center. Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field and 5 years of progressive, post-baccalaureate work experience.
- Alternatively, Master’s degree in Computer Science, Engineering, Management Information Systems, or a related field and 4 years of work experience.
- 3 years of experience in software configuration, development, workflow, and process design, analysis, and/or quality assurance.
- 3 years of experience as a member of a technology team participating in one or a combination of the technology life cycle phases, including requirements definition, architecture design, conversion, and/or testing.
- 1 year of experience with implementing technology solutions using Agile and Waterfall methodologies.
- 1 year of experience with Salesforce configuration, integration, and project delivery, including Workflows, Plugins, and/or System Administration.
- 1 year of experience with Salesforce automated solution deployments and DevOps solutions in a shared services function and/or environment.
- Domestic travel up to 15% to serve client needs.
Responsibilities
- Participate in all delivery phases of Salesforce Solution deployments for the Service Delivery Center.
- Work on Salesforce configurations and customizations.
- Work on Salesforce integrations and data migrations.
- Work in agile and sure-step methodologies.
- Lead team members in all delivery phases, including inception, elaboration, construction, and transition, across multiple engagements.
- Oversee the development of requirements specifications and design documents.
- Facilitate workshops to elicit functional requirements from client partners both remotely and on-site.
- Document, refine, and publish requirement artifacts in support of client business needs.
- Develop requirements specifications and design documents.
- Create use cases for business process flows.
- Document design workshop deliverables.
- Complete configuration documents.
- Conduct unit tests and analyze results to confirm that the developed code meets requirements.
- Support user acceptance testing and defect resolution.
- Develop training and communications materials to drive user adoption.
- Support the Senior Managers in upward stakeholder management and day-to-day management of the Salesforce Competency within the Service Delivery Center.
- Manage and motivate teams of professionals with diverse skills and backgrounds.
- Consistently deliver quality client services by monitoring progress.
- Demonstrate in-depth technical capabilities and professional knowledge.
- Maintain long-term client relationships and networks.
- Cultivate business development opportunities.
Benefits
- medical and dental coverage
- pension and 401(k) plans
- a wide range of paid time off options
- flexible vacation policy
- time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Manager
