Technology Business Process Engineer – Business Architecture & Process Optimization

Axiom Path•Charlotte, NC

13h

About The Position

The Technology Business Process Engineer will help establish and mature an enterprise-wide Business Architecture capability within an Enterprise Architecture team. The role strengthens the connection between business operations and technology by improving how organizational processes, applications, platforms, and workflows work together. Working with Enterprise Architects, Solution Architects, Business Analysts, and technology delivery teams, the position develops consistent process documentation, identifies operational inefficiencies, and simplifies technology-enabled business activities. The role focuses on modeling current- and future-state processes, documenting technology dependencies, evaluating workflows and user journeys, identifying automation and simplification opportunities, and maintaining standardized operating procedures and work instructions. It also contributes to enterprise process improvement and operational excellence initiatives by facilitating process discovery and aligning recommendations with technology standards and architecture principles.

Requirements

Demonstrated professional experience in business process engineering, business process management, process analysis, or business architecture.
Hands-on expertise developing current-state and future-state process models, including complex, cross-functional workflows.
Strong knowledge of Business Process Model and Notation (BPMN) and structured process modeling methodologies.
Experience with business process mapping, workflow analysis, value stream mapping, and process optimization.
Ability to document technology dependencies within business processes, including applications, platforms, user interfaces, data flows, user roles, and security groups.
Experience identifying inefficiencies, non-value-added activities, process bottlenecks, and automation opportunities.
Understanding of user journey mapping and user experience improvement within enterprise applications.
Experience creating, standardizing, or improving Standard Operating Procedures (SOPs) and Work Instructions.
Ability to facilitate discovery sessions and translate stakeholder input into clear, actionable process documentation.
Strong analytical thinking, problem-solving, communication, and stakeholder collaboration skills.
Ability to work effectively across business operations, enterprise architecture, solution architecture, and technology delivery teams.

Nice To Haves

Familiarity with Lean Six Sigma, continuous improvement, or related process improvement methodologies.

Responsibilities

Develop current-state and future-state business process models connecting business capabilities, operational workflows, and supporting technologies.
Create and enhance process diagrams showing application interactions, system dependencies, user interfaces, data movement, user roles, and security considerations.
Evaluate workflows to identify bottlenecks, redundant activities, unnecessary handoffs, and opportunities for simplification.
Identify automation opportunities that reduce manual effort and improve efficiency and business outcomes.
Map end-to-end user journeys across applications and recommend ways to reduce complexity and improve user experience.
Examine application workflows for repetitive interactions, excessive navigation, and user experience simplification opportunities.
Develop and maintain standardized operating procedures, work instructions, and process documentation.
Facilitate process discovery discussions with business stakeholders, technology teams, and architecture professionals.
Collaborate with Enterprise and Solution Architects to align process improvements with technology standards and architecture principles.
Partner with Business Analysts to identify process measurement opportunities and support the definition of performance indicators.
Contribute a Business Architecture perspective to enterprise process improvement and operational excellence initiatives.