Senior Business Process Engineer - Business Architecture

Delta Dental•Alpharetta, GA

8h•$81,265 - $176,073•Remote

About The Position

The Senior Business Process Engineer evaluates, designs, executes, measures, monitors, and controls business processes to ensure outcomes align with organizational strategic goals. Working collaboratively across departments, the role improves complex cross-functional processes and value streams, introducing innovations that can enhance results and profitability and help the organization meet its objectives. The position evaluates business needs and issues, defines strategies and solutions, and implements repeatable processes, platforms, tools, and systems to support awareness and growth of products and services. The Senior Business Process Engineer independently applies enterprise and systems thinking, Business Process Architecture, and relevant Business Architecture practices to frame strategic cross-functional initiatives, identify capability gaps, dependencies, and system-level risks, and translate strategic priorities into decision-ready improvement and transformation opportunities. The role also serves as an internal BPM advisor, mentors other process engineers, and supports engineering projects and cross-functional teams.

Requirements

Bachelor’s degree and at least 4 years of relevant experience.
Experience in BPM Centers of Excellence or similar enterprise process functions.
Demonstrated experience leading value-stream mapping and complex cross-functional BPM initiatives.
Hands-on experience developing or applying Business Process Architecture, including process hierarchy, taxonomy, decomposition, and end-to-end process relationships.
Strong organization, communication, project and program management, organizational change management, leadership, and coaching skills.
Hands-on application of Business Process Architecture and relevant Business Architecture practices, including process hierarchy and decomposition, business capability modeling, value streams, and relationships among processes, customer journeys, technology, data, and ownership.
Advanced critical and systems thinking, including the ability to reframe requests as underlying business problems and identify tradeoffs and second-order impacts.
Ability to translate complex analysis into executive-ready narratives, recommendations, and decision options.
Ability to influence without authority and constructively challenge thinking.
Ability to lead complex cross-functional working sessions and move leaders toward alignment and sound decisions.
Strong emotional intelligence, including openness to and integration of feedback, ability to identify underlying issues or objections, and ability to address them ahead of engagement with leadership or team members.
Strong business, functional, and enterprise acumen, with aptitude for partnering with technology experts.
Ability to mentor Associate and Career Process Engineers.
Ability to act as a trusted advisor, communicate honestly and upfront, and maintain confidentiality.
Must undergo a background check.
Must provide proof of eligibility to work in the United States if selected for hire.
Delta Dental will not sponsor applicants for work visas for this position.

Nice To Haves

Healthcare industry experience, ideally within a health plan, payer, insurance, dental benefits, or similarly complex and regulated environment.
Lean Six Sigma Black Belt certification.

Responsibilities

Evaluate enterprise initiatives, portfolio priorities, and in-flight roadmaps to identify process improvement opportunities, cross-functional dependencies, capability needs, and implications for roadmap decisions.
Define, implement, and maintain end-to-end business processes, procedures, ownership, and controls that meet business objectives and comply with customer and Enterprise standards.
Work with stakeholders to assess current-state performance, requirements, risks, root causes, and improvement opportunities, and recommend evidence-based solutions.
Plan, coordinate, and lead complex cross-functional process improvement and transformation efforts across people, process, technology, and data, including implementation, change readiness, and adoption.
Lead current- and future-state analysis and value-stream mapping, connecting processes to customer journeys, business capabilities, enabling systems, data, and upstream and downstream impacts.
Apply Business Process Architecture and relevant Business Architecture practices to identify capability gaps, process overlaps, ownership issues, dependencies, and enterprise impacts, and inform initiative framing and transformation roadmaps.
Design and facilitate workshops and working sessions that align cross-functional leaders, surface differing perspectives, make tradeoffs visible, and frame decision options.
Develop business cases, financial models, process measures, and business capability measures to evaluate costs, benefits, risks, performance, customer outcomes, and value realization.
Serve as an internal BPM advisor and consultant, providing guidance on process design, enabling technology, BPM frameworks, methods, tools, governance, process ownership, and continuous improvement.
Mentor Associate and Business Process Engineers and collaborate with Process Engineers throughout evaluation, design, implementation, and measurement to strengthen process maturity and ownership.
Assist in planning, coordinating, and executing engineering projects.
Support and collaborate with other Engineers through evaluation, design analysis, and development phases.
Maintain knowledge and competency, comply with policies and procedures, and serve as a technical expert while collaborating with cross-functional teams.
Perform other duties as requested or assigned.

Benefits

Competitive base and incentive pay.
401(k) with matching and non-matching contributions.
Medical and pharmacy benefits.
Employer-paid dental and vision benefits.
Holistic wellbeing program with financial incentives.
Paid time off, 12 paid holidays, and a birthday off.
Career development and tuition reimbursement.
Recognition program.
Adoption assistance, fertility treatment, and child, elder, and pet care assistance.
Social responsibility and volunteer opportunities.
Employee discount program.