Technicien informatique / IT Technician

Protech Group•Montreal, QC

7d•Onsite

About The Position

Provide technical support in person and remotely for workstations, printers, mobile devices, and other IT equipment. Deploy, configure, and update employee IT equipment within the local office (computers, monitors, keyboards, mice, headsets). Diagnose and resolve hardware, software, and basic network connectivity issues. Install and update software on workstations. Manage requests via the NinjaOne ticketing system. Collaborate with the IT coordinator team to escalate complex issues. Document interventions and keep internal procedures up to date. Contribute to the management and updating of the IT inventory. Comply with and promote the company’s IT security policies and standards.

Requirements

DEC/DEP in Computer Technology or equivalent training.
5+ year in a similar role.
Good knowledge of Windows 11 environments.
Familiarity with Microsoft 365 and Active Directory.
Strong knowledge of the Microsoft Office suite.
Excellent communication and customer service skills.
Autonomy, adaptability, rigor, and attention to detail.
Proficiency in English and French (spoken and written).

Nice To Haves

Knowledge of FortiToken setup and FortiClient VPN troubleshooting.

Responsibilities

Provide technical support in person and remotely for workstations, printers, mobile devices, and other IT equipment.
Deploy, configure, and update employee IT equipment within the local office (computers, monitors, keyboards, mice, headsets).
Diagnose and resolve hardware, software, and basic network connectivity issues.
Install and update software on workstations.
Manage requests via the NinjaOne ticketing system.
Collaborate with the IT coordinator team to escalate complex issues.
Document interventions and keep internal procedures up to date.
Contribute to the management and updating of the IT inventory.
Comply with and promote the company’s IT security policies and standards.