Technician

Dave & Buster's•Woburn, MA

9d•$15 - $21

About The Position

Dave & Buster’s Gaming Support Techs, also called Midway Techs, repair and maintain the building, games, simulators, and technical equipment. They assist Guests and maintain ideal player conditions throughout the Midway while helping deliver an enjoyable Guest experience. The role also includes merchandise and supply upkeep, game and facility maintenance, and collaboration with other Team Members. Technical and/or electrical skills are preferred but not required. The stated salary range is 15–21.

Requirements

Must be at least 18 years of age.
Must clearly communicate with Guests and other Team Members.
Must be friendly and able to smile while working days, nights, and/or weekends as required.
Must be able to work off an extension ladder.
Must be able to move about the facility and stand for long periods.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to work in a noisy, fast-paced environment with distracting conditions.

Nice To Haves

Technical and/or electrical skills are preferred, but not required.

Responsibilities

Repair and maintain amusement equipment in a timely manner.
Perform daily, weekly, monthly, and quarterly game maintenance as directed by management, efficiently and safely.
Assist with general store maintenance as directed by management.
Load and refill tickets in redemption games, securing ticket storage areas.
Assist Guests with requests, answer questions, make recommendations, and provide timely service and information.
Greet Guests, maintain a positive attitude, bid farewell, check their satisfaction, invite them to return, and notify a Manager when a Guest appears unhappy.
Stock, display, and secure merchandise in storage areas; conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies, bring areas up to standard, and discuss problem areas with a Manager.
Review Midway game cleanliness and organization; ensure games are clean and unobstructed.
Position and set up displays to increase Guest traffic and promote sales.
Assist with daily maintenance and organization of the tech room and storage areas.
Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives where appropriate.
Assist other Team Members as needed and maintain cooperative working relationships.